IT Support Specialist

  • Portland, OR
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Help Square revolutionize the way people make and accept payments. We’re looking for an IT Support Specialist to join our IT team, supporting the Cash App team specifically. This is a great opportunity to work and grow with a fantastic company, learning more and more every day. We are predominantly Mac OS, with a growing Windows and Chrome OS environment, requiring a motivated self-starter who is eager to learn more.

You will:

  • Provide personalized support for local workers, and via email and Slack to remote workers, for Cash App teams and Square information and technology services

  • Engage in creative problem solving by leveraging existing services and helping to develop new 

  • Act as a conduit between the workforce and the larger IT organization by surfacing issues and patterns in need of attention 

  • Assist with collaboration tools and services, facilitating internal and external events

  • Provide training to workers for new and existing services

  • Participate as a shared resource for larger projects 

  • Participate in logistics and procurement activities 

Qualifications

You have:

  • Mac OS + Windows + ChromeOS end-user support experience

  • Fantastic deskside manner

  • Good problem solving and pattern recognition

  • Have a basic understanding of connecting computers to networks

  • Ability to quickly assess root cause, and implement and share corrections

  • Willingness to collaborate on development and upkeep of knowledge base articles

  • Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
     

Even Better:

  • Experience using Atlassian products

  • Experience in Gsuite Administration

  • Being a serious A/V person will help in many ways

  • Powershell and Active Directory administration understanding

  • VOIP administration experience

  • Previous work experience in a startup environment

  • Command-line Unix experience

  • Other Unix/Linux experience (Shell scripting)

  • Experience with Munki

  • Being a serious A/V person will help in many ways

  • A college degree is helpful, but actual industry experience and knowledge is key

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. Perks At Square, we want you to be well and thrive. Our global benefits package includes: Healthcare coverage, Retirement Plans, Employee Stock Purchase Program, Meal reimbursements, Wellness perks, Paid parental leave, Flexible time off, Learning and Development resources