Admin Coordinator, Customer Success
- Full-time
- Current Square Employee?: Apply via go/jobs with your Square email.
- Alternate Location: Atlanta, United States
Company Description
Job Description
You will:
Manage tardy and attendance tracking for the entire Direct CS Advocate team, ensuring prompt follow up and proactive coaching conversations from our leadership team across locations
Complete robust and holistic Attendance Reviews for the full Customer Success team in near real-time across locations
Manage and administer note keeping software for Lead’s coaching and documentation filing purposes
Work cross-functionally to identify and drive efficiencies in Customer Success Lead workflows and processes
Manage our Lead Manager on Duty coverage calendar inclusive of closing shifts, holidays, and weekends
Qualifications
You have:
5+ years professional experience
Strong attention to detail and ability to bring order from chaos
Experience using Excel/Google Sheets and building pivot tables
Proven ability to ship high quality work with a strong bias toward action
Strong and proven data entry skills
Ability to drive projects from idea to implementation
Strong time management and ability to thrive in an ambiguous environment
Radiant decision quality and analytical skills
Ability to communicate effectively in both written and verbal forms