Senior Program Manager, Square eCommerce
- Full-time
Company Description
Job Description
As Senior Program Manager, you will be a key member of our product organization, driving the planning and delivery of our aggressive eCommerce product portfolio from vision to launch. You will be responsible for leading both consumer and business facing high-impact, cross-functional initiatives- driving alignment, communication, and execution between stakeholders such as engineering, product management, design, analytics, product marketing. The tactical aspect of this role requires meticulous attention to detail and problem solving skills that can be applied to any challenge, task or opportunity. You are proactive, hyper-organized and keep the team motivated and upbeat even in frustrating situations. It is your responsibility to ensure delivery of a remarkable experience for our sellers.
You will:
Own successful delivery of large impact and highly cross-functional product initiatives while simultaneously and accurately tracking a set of smaller projects
Drive strategic cross-functional planning by closely partnering with design, user research, product, analytics and engineering to develop program plans, dependency identifications and resourcing plan
Help bring stakeholders to alignment on key issues using a large toolkit including structure, logic, data, clear communications, and emotional intelligence
Plan and facilitate alignment meetings such as project kick offs, weekly check-ins, testing, etc… to make communication easy and transparent
Continuously improve product delivery, execution and processes
Establish and drive adoption of program frameworks, tools and best practices
Lead post program analysis to guide future programs
Proactively identify challenges and risks, working closely with a cross functional team to address and mitigate them
Effectively communicate plans, status, risks and mitigations to the broader team
Focus on results and outcomes: solve problems creatively and establish processes that are appropriate and flexible
Qualifications
You have:
5+ years of program management experience in software/web development organizations, management consulting, or an operational role
High EQ and executive presence: you are able to collaborate with and influence designers, product managers, engineering teams and key stakeholders from different business functions
A solid understanding of agile product development methodologies
Ability to succeed and thrive in an entrepreneurial, fast paced environment
Ability to make clear recommendations/decisions using logic and data analysis
A strong sense of ownership and ability to chase down details that lead to a successful product delivery