Fraud Detection Specialist
- St. Louis, MO
Square’s Risk and Fraud team is seeking a highly motivated mid-level Fraud Detection Specialist to mitigate transactional fraud within the merchant commerce space. In this role, the ideal candidate would perform detailed analysis of high-risk purchases/transactions, via real-time queues to identify unauthorized transactions across different types of payments (card, ACH, and mobile payments). This position would analyze unrecognizable risk patterns and communicate with our clients in cases where additional information is required. All candidates must be flexible with their schedule; having the ability to work nontraditional shifts as well as some holidays.
Monitors numerous real-time queues and reviews high-risk transactions from specified points-of-sale requiring demonstrated decision making and critical thinking skills
Using departmental policies determines if transactions are fraudulent or risky and should be canceled and refunded, or are legitimate and should be processed and fulfilled on the largest dollar amounts
Maintains or exceeds established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses;
Contacts and effectively communicates with customers and internal partners to ensure all SLAs are achieved with little or no supervision.
Effectively manages incoming communication via multiple channels (phone, email, and Customer Relationship Management systems) from both internal and external customers; resolves all issues within established service-level agreements;
Conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
May Interact with other Risk teams on developing fraud prevention strategy and process
Strong communication skills, self-motivation and results-oriented approach;
Demonstrated customer service, organizational, and analytical skills
Enjoys working in fast-paced and rapidly changing operational environment.
Flexibility to adapt and able to manage multiple assignments while working independently;
Strong internet research, Google Docs, and overall PC skills; SQL experience a plus;
Requires shift-work, including weekends, non-business hours and holidays
Bachelor's degree required (B.A. or B.S) preferably in Criminology, Psychology, or a Quantitative Field
Experience: 3+ years in a risk related role required which includes direct customer support
Preferred Industry certifications: CFE, AAP