Customer Success Manager
- St. Louis, MO
Do you work in Hospitality, Retail, or Restaurant industries? Do you have a passion for helping customers and ensuring they are provided with a remarkable experience?
We are seeking a highly motivated and resourceful individual to lead members of Square's Customer Success team. You will not only lead a team of passionate Advocates, but you will also build out world class operations - optimizing all Success channels including, but not limited to, email, Twitter, and phone - all while strengthening team culture, driving customer happiness, and promoting employee success.
- Coach and mentor team members with a focus on professional development
- Drive improvements in customer satisfaction across channels
- Develop and lead end-to-end project plans and ensure on-time delivery of critical Success initiatives
- Gather and synthesize relevant data, suggesting improvements in the tools and techniques to help scale the team
- Scale the Success team by capitalizing on opportunities for increased effectiveness and efficiency, driving productivity initiatives
- A passion for Square and ensuring an outstanding customer experience
- 4+ years of work experience with 3+ years of directly managing teams of 5+ individual contributors
- The ability to effectively influence and communicate cross-functionally
- Excellent written and verbal communication skills
- Creative problem-solving abilities
- BA/BS degree or related experience
- Past product and/or project management experience preferred