Operations Analyst, Caviar

  • San Francisco, CA
  • Full-time

Company Description

Caviar is changing the way businesses and consumers order food from restaurants. We believe that everyone should have access to the best eateries in their city without any hassles. Want your favorite burger joint, but hate the traffic and long lines? We're a team of passionate foodies solving that exact problem for your home and office. At Caviar, we believe in an environment that allows you to be creative and go beyond the call of duty. We're looking for exceptionally talented individuals who want to learn and grow with the company. Each and every day counts - you'll make a direct impact to the business starting from Day 1.

Job Description

The Caviar Operations Analyst is an analytical, organized, motivated individual who will play a key role in driving Caviar’s growth and operational performance. You will work with stakeholders across the country to analyze, test, and optimize our courier logistics network - from improving our courier loyalty program to designing complex market operations strategy. When you identify a problem, you’ll dig in and get scrappy to quickly analyze it, recommend a solution, and then implement it. You are a force-multiplier, taking input from many individuals and data sources and developing scaled approaches to problem-solving.


You are hungry to succeed and willing to roll up your sleeves to make it in a fast-moving company at the forefront of on-demand food delivery and ordering. You can communicate effectively with cross-functional stakeholders and are solution oriented. Reporting to Caviar’s Courier Lifecycle Management Lead/Market Operations Management Lead, this role will allow you to make a significant impact on how Caviar scales its operations in new and existing markets. 

You Will:

  • Identify opportunity areas, conduct analyses and research, as well as launch programs and measure results for a variety of operational initiatives including courier retention, growth forecasting, courier fleet utilization, and related projects.

  • Partner with and manage negotiations for external vendors/stakeholders who will drive value for operational initiatives

  • Manage an ever-growing suite of software and data tools to ensure our teams have access to the latest strategies and best practices.

  • Build diagnostic tools and dashboards to support business managers / initiatives, making it easy to identify and solve problems with data.

  • Test, test, and test! You’ll challenge every assumption by designing, executing, and measuring meaningful tests that impact critical business operations.

  • Lead focus groups and interview stakeholders to get a holistic understanding of the challenges facing Caviar’s operations teams.

  • Publish your findings via well-documented, rigorous, and statistically sound studies to a range of internal stakeholders, including communications, legal, and management teams. 

  • Grow professionally on a high-impact, results-oriented team at one of the world’s most exciting technology companies.


You Have:

  • 3-5 years of experience working in an operations, business intelligence, strategy or management consulting role

  • Strong analytical skills and proficiency with SQL, and expertise with Sheets/Excel. Experience with Looker is nice-to-have

  • A bias for action to identify opportunities and act on them

  • A demonstrated ability and desire to think and act like an owner. You take a highly proactive approach to identifying challenges, developing solutions, and taking charge of the implementation

  • The skill-set to work cross-functionally to accomplish tasks, projects and solve problems to achieve company objectives

  • A desire to understand how all parts of the Caviar business works

  • Experience working on a marketplace/on-demand product is a plus

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. 


At Square, we want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Meal reimbursements
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources