Retail Partner Manager

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Square’s Hardware Team builds the tangible connection to Square. We started with a simple and elegant Reader that turns any phone or tablet into a mobile point of sale - and we continue to lead this category with advances in chip card and NFC technology. Next, we introduced the Square Stand, the best way to turn your iPad into a countertop point of sale. Most recently, we expanded our HW portfolio with our Square Terminal, our all-in-one device for payments and receipts. As we introduce more products, we will meet the needs of more and more sellers with stand-out hardware products, globally.  The primary responsibility of the retail partner manager is to drive awareness and acquisition of Square Hardware through the retail channel.  You will be responsible for meeting quarterly sales and revenue goals for Square Hardware products at US retailers such as Best Buy, Walmart, and Staples, as well as finding opportunities for distribution at new retailers.

You will:

  • Establish short and long term strategies and tactics for key retailers to maximize revenue from the retail channel.

  • Manage relationships with existing retailers to maintain and grow Square’s retail footprint.

  • Identify and pitch new retailers to offer Square products.

  • Partner with Supply/Demand teams on new product launches and weekly forecasting.

  • Work with Hardware Analytics to use data and insights to make sound business decisions.

  • Collaborate cross-functionally with hardware operations for ongoing retail program maintenance and new product launches.

  • Identify creative/innovative opportunities to drive discovery for Square products at Retail 

  • Manage retail marketing budget to ensure campaigns are ROI positive and deliver intended results.


You Have: 

  • 4+ years business to business sales, account management or retail marketing experience, preferably with Best Buy, Walmart, Staples, or other large format retailers.

  • An assertive, resilient and persuasive personality

  • An analytical, structured thought process with the ability to assess business opportunities and marketing campaign performance.

  • Successfully launched products at new and existing retailers

  • Strong communication skills and the ability to consistently keep colleagues, team members and other key stakeholders aligned 

  • A BA or relevant experience

  • Ability to travel (20%)

  • World-class people, sales, and relationship-building skills 

  • A proven ability to get things done, manage your time and prioritize for impact 

  • The judgment to operate autonomously while collaborating closely with others

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.