Learning Experience Designer

  • St. Louis, MO
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Job Summary

We are looking for a creative, entrepreneurial, tech savvy instructional designer who has experience in both eLearning and instructor led training development and is passionate about our mission of economic empowerment. In this role, you will be focused on creating effective, clear, and engaging learning experiences that drive high performance in a variety of roles within the Customer Success organization. There is a broad range of opportunities including soft skills development, building product knowledge, sales enablement, workflow efficiency, and targeting behaviors that will have the greatest impact on performance. It’s demanding, but incredibly rewarding!  

This position is located in St Louis or San Francisco

What you’ll do:

  • Conduct training needs analysis to design learning solutions that will close performance gaps, roll out initiatives, and prepare Customer Success team members to succeed..

  • Manage the instructional design process end-to-end from needs analysis to the development of the final product.

  • Work with SMEs and key stakeholders to understand needs, create design documents, and gather insights that will ultimately impact the effectiveness of the learning solution.

  • Utilize instructional design methodologies such as ADDIE and/or SAM to design a solution that will achieve defined instructional objectives.

  • Develop blended learning experiences consisting of instructor led training, eLearning, and performance support resources.

  • Advise on technological learning solutions and methodologies to enhance the efficiency and effectiveness of learning programs.



  • 3+ years of experience in designing learning programs in a business setting.

  • Experience in instructional design of blended programs including; elearning development, instructor led training, and performance support.

  • Experience with elearning authoring tools (Articulate, Captivate), Adobe Creative Cloud, and LMS platforms.

  • Excels in execution, establishing priorities and meeting swift deadlines in a fast paced and rapidly changing environment

  • An eye for visual design and a passion for creating great user experiences.

  • Excellent written and verbal communication skills

  • A willingness to roll up your sleeves and get your hands dirty to understand the problems that face our customers and our team.

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

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