Hardware Operations Program Manager - Square Shenzhen

  • Shenzhen, China
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

The Operations Program Manager is responsible for the operational management and support all Hardware projects within Square. You will manage and lead cross functional teams by driving schedules and communicating risks and priorities from development to mass production. You will also ensure the success of development builds and mass production through factory ownership and by utilizing strong operational management experience to manage selected OEMs and achieve objectives for Square. You will drive day to day activities with OEMs and Square teams from NPI through sustaining stages, with the top level project goals in sight at all times.

The Operations PM is expected to understand the details of cross-functional issues and risks, while also maintaining an operations mindset to ensure a healthy supply. This will enable you to set the proper priorities and put risk mitigation plans in place. You will lead and manage the effort to take a program from development stages through the end of life cycle.

 You will:

  • Work cross-functionally with engineering, planning, & product marketing to ensure that final product supply can meet demand.

  • Collaborate with the same cross-functional team to coordinate product launch timing

  • Manage overall capacity plan, including coordination of equipment, fixture & materials for ramp

  • Work closely with the engineering, quality, and product teams to identify risks and opportunities in manufacturing / production

  • Build strong relationships with CMs to ensure high quality and to ensure a predictable supply.

  • Drive manufacturing efficiency and yield improvements for post-ramp products

  • Work closely with MPM and GSM to ensure component supply matches the build plan

  • Work alongside the hardware engineering team during development to prepare for EVT, DVT, PVT & ramp. This includes: factory support & build-readiness prep

  • Be responsible for operational readiness of new production

  • Provide initial assessment for manufacturability of early product designs


You Have:

  • BS ME/EE/CE degree preferred

  • 5+ years of industry experience

  • Strong interpersonality and project leadership

  • Excellent communication skills in both Madarin and English

  • Ability to travel to Contract Manufacturing partners to support builds on site

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

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