Creative Program Manager

  • New York, NY
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

***For consideration, please submit a link to your portfolio***

As the Creative Program Manager, you will be responsible for the strategic development as well as the day-to-day tactical execution of a variety of creative programs. This is a new role within Square’s Creative Studio and will help us develop the way we scale our team and operations globally. You will report to the Head of Creative Operations and work closely with Marketing, Product, and Creative leads, on both consumer and business facing products, across a variety of channels and markets.

The tactical aspect of this role requires meticulous attention to detail and problem solving skills that can be applied to any challenge, task or opportunity. You are proactive, hyper organized and keep the team upbeat even in frustrating situations. It is your responsibility to ensure delivery of excellent work on time and on brief while helping the team meet expectations.

Success in this role means that your creative team will have the time and energy to focus and deliver excellence.


Program Management: This is a senior role and will significantly influence how the Creative Studio scales. You will help define strategic initiatives that improve the team’s processes, tools, infrastructure, and workflows. As a partner to the Creative Leads, you’ll proactively identify potential issues and develop solutions, lead roadmap discussions, and help create the runway to scale to meet our partners’ needs.

Project Management: Of course, the day-to-day is important too. You’ll manage a wide range of active and upcoming projects by defining scope, timelines, milestones, resource needs, budgets, and deliverables. You’ll track progress, understand dependencies, and communicate status to project stakeholders.

Team Resourcing: To ensure we have the right people on the right projects, at the right time, and that no one has too much work or too little, you’ll partner closely with creative leadership, marketers, and project managers to resource initiatives properly, managing multiple project workflows.

Communication: You will serve as the point person to promote constant and effective communication of creative project status – both inside and outside the creative organization. Among other things, this will include project status and progress, documenting decisions and action items, following up with owners on commitments, and ensuring expectations are clear.

Account Management: Cultivate, negotiate and manage relationships with cross-functional team members in marketing, product, and engineering to ensure a smooth operational process and successful project delivery. When necessary, liaise with external contributors and agencies.

Creative Team Champion: Last, but not least, you’ll be the heart and soul of the creative team with a deep understanding of each person’s strengths and bandwidth. You’ll coordinate work reviews, smooth operations, and facilitate a culture that encourages creative excellence.


  • Minimum of 5 years experience as a project manager, program manager, or producer either in a design firm, ad agency, or a part of an in-house creative team.

  • Excellent problem solver, multitasker, and communicator

  • Confident with scoping, budgeting, and project planning

  • Strong Keynote and presentation skills

  • Strong skills in industry standard Project Management software, workflows and tool sets

  • Ability to earn the trust and respect of creatives in a complex environment with changing timelines

  • Ability to gauge skill levels and identify gaps in talent

  • Sourcing, on-boarding and managing contract talent as needed 

  • Experience in implementing and structuring new processes at scale within creative teams

  • An affinity for creating culture for product and design communities, and bringing people close together

  • A critical eye for good design, direction, writing and other creative skills

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.