Program Manager, Risk Strategy & Analytics

  • Full-time
  • Current Square Employee?: Apply via go/jobs with your Square email.

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

In Risk Strategy and Analytics at Square, you'll design, build, and operationalize systems to root out high-risk activity across the Square platform of products. We are looking for a Program Manager to join our Risk Strategy & Analytics team, which is directly responsible for our most important projects and engagements.

The Strategy & Analytics Program Manager designs and implements risk solutions across all of Squares products and markets to safely promote growth. You'll collaborate with product teams and analysts to develop a risk analysis and strategy for new features and product launches across Square. You'll also partner with all major Risk teams (engineering, operations, data science, and more) to design, ship, and refine essential product features that provide a frictionless Risk experience for Square Sellers and their customers. You will directly shape Squares Risk roadmap and processes in our fast-growing, energetic company.

You will:

  • Manage diverse relationships with Product, Engineering, Operations, and Analytics teams to determine the Risk roadmap and ensure successful product launches
  • Perform Risk evaluations of new feature requests, products and process improvements to provide recommendations that help teams understand and manage their Risk exposure
  • Decide and communicate the goals, requirements, and constraints for product changes and releases across Square
  • Perform research to understand the market, customer needs, and existing solutions for given products
  • Manage multiple complex projects, often with competing timelines and resource needs
  • Build upon existing internal partnerships: define, iterate and enable new projects that minimize risk across Square.
  • Report to the Senior Program Manager for Risk Strategy and Analytics

Qualifications

You have:

  • 3 or more years of product/project management experience
  • Excellent project leadership skills; ability to inspire team members and product partners
  • Experience working closely with Engineering Managers and Product Managers to coordinate and ship important work with multiple teams and delivery dates 
  • The motivation to affect change with creative and thoughtful problem solving
  • A strong passion for Squares mission

Even better:

  • Experience with data visualization tools (Tableau, Looker, etc)
  • Experience partnering with external partners or clients to solve our problems
  • Experience in the payments field or risk management

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible. 

Perks

At Square, we want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Meal reimbursements
  • Wellness perks
  • Paid parental leave
  • Flexible time off
  • Learning and Development resources
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