Hardware (NPI + Sustaining) Operations Program Manager
- San Francisco, CA
We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.
The Square Hardware team is looking for a dedicated Operations Program Manager to be responsible for taking a product from development to mass production. This individual will have total factory ownership and strong operational management experience to manage selected OEMs and achieve objectives for Square.
This person will lead and manage the effort to take a program from ramp to end of life cycle while working closely with Engineering and Quality to resolve quality and/or yield issues.
Work cross-functionally with engineering, planning, & product marketing to ensure that final product supply can meet demand.
Collaborate with the same cross-functional team to coordinate product launch timing
Build strong relationships with CMs to ensure high quality and to ensure a predictable supply.
Manage overall capacity plan, including coordination of equipment, fixture & materials for ramp
Work closely with the engineering, quality, and product teams to identify risks and opportunities in manufacturing / production
Be responsible for operational readiness of new production
Provide initial assessment for manufacturability of early product designs
Drive manufacturing efficiency and yield improvements for post-ramp products
Work closely with GSMs to ensure component supply matches the build plan
Work alongside the hardware engineering team during development to prepare for EVT, DVT, PVT & ramp. This includes: factory support & build-readiness prep
Bachelors degree plus minimum 3 years experience in a supply chain or similar operations role.
Product development or relevant engineering experience (preferred)
Willingness to travel ~30% of the time
At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.