Transaction Monitoring Analyst

  • Oakland, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

{To begin, this position will be based in San Francisco until our move to the Oakland office}

The mission of the Compliance Transaction Monitoring team at Square is to perform ongoing Anti-Money Laundering (AML) monitoring and other ongoing reviews to meet our regulatory, payment network, and partnership requirements. We actively monitor to ensure the safety and soundness of the Square system and maintain a healthy, compliant user base.

Do you want to keep criminals from abusing the financial system? Are you someone who likes to do the right thing? Do you know how to maintain independence and objectivity? Square is looking for someone who is an experienced and motivated professional to combat BSA/AML risk as part of the transaction monitoring compliance program.

You will:

  • Monitor and act upon compliance-related queue alerts, including reviewing:

    • Possible suspicious activity

    • Activity that violates Squares rules

  • Use detective-like mentality to investigate and escalate potentially suspicious activity such as money laundering

  • Verify merchant information as part of identity verification and conduct due diligence reviews for anti-money laundering purposes

  • Interact with Square customers to ensure full compliance with all applicable laws and policies

  • Work cross-functionally with Support, Risk, and other operations teams within Square

  • Occasionally attend compliance-related seminars to stay abreast of the compliance industry

  • Communicate with customers via CRM and email



You have:

  • Previous experience reviewing high volume of unusual activity relating to payments, peer-to-peer transmissions,  virtual currency

  • Passion for Square, and a strong interest in technology/knowledge of the industry

  • A strong operations mindset involving time sensitive directives and ability to self-manage workflow across competing priorities

  • Adept communication skills when dealing with possible bad actors with a detective-like mentality

  • An ability to work in a fast-paced and dynamic environment with a drive to deliver outstanding results

  • Excellent verbal and written communication skillsprevious CRM experience in a customer-facing role a plus

  • Previous experience in compliance/AML with a financial institution or payment-focused company preferred

  • 4-year undergraduate degree

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.