Customer Success Advocate
- Atlanta, GA
We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.
Squares know that great customer support is provided by both people and products. We are seeking highly motivated and resourceful individuals who are dedicated to providing world-class support by exceeding expectations through each interaction with Square customers. They will use their proximity to customers to identify and solve issues that will continually improve the customer experience. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.
Effectively solve customer inquiries via phone and/or email using a CRM tool
Hold a high bar for Support when owning customer interactions
Explain technical concepts to a wide range of audiences
Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
Collaborate with members of other teams to root out answers and be a resource to teammates
Recognize errors and recommend improvements to content in the internal and external Support Center
Bachelors degree or college experience preferred
1+ years of experience in direct customer or client-facing roles
Strong organizational, analytical, written and verbal communication skills
A desire to help Square Sellers and improve the customer experience with a positive attitude, empathy and confidence in problem solving
The ability to multi-task by navigating applications while driving resolutions with customers via phone and/or email support
Genuine curiosity about people and business, while possessing the ability to inspire passion in others
Interest in implementing feedback and dedicated to the improvement of your skills and work
*This is a full-time (40/hr week) position. Your schedule is subject to change based on business needs, and may require you to work weekends, holidays, and occasional overtime.
At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.