Fraud Operations Lead

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Square, Inc. is seeking a highly seasoned Fraud Risk Lead to join our dynamic risk operations team. In this role, you will provide support for the development, implementation and documentation of innovative fraud prevention strategies by analyzing large sets of  transactional data. This position will also work closely with Product Strategy Managers, Data Scientists and Engineers to identify and evaluate fraud risk on card, deposit, and ACH payments. In addition, this role oversees system and analytical tool enhancements in order to maintain productivity and efficiency of risk strategies. Importantly, this role will represent the team as a member of Squares high impact cross-functional teams that support initiatives for both existing and emerging payment products. This position requires an in-depth understanding of the principles of both account and portfolio level risk management.

You Will:

  • Lead a team of 8-10 high performing specialists in a fast- paced environment including performance management, coaching, developing and driving the vision for the team

  • Build team; manage recruiting efforts and partner with Talent Team to bring in top quality candidates to fill critical roles

  • Identifies risk factors and trends of potentially fraudulent activity utilizing technical data analysis and statistical interpretation.

  • Develop and implement comprehensive fraud detection strategies and business rules that balance fraud loss, cost of execution, and customer experience.

  • Leads root cause analysis to identify opportunities to predict, prevent and mitigate risk within processes and performance.

  • Utilize analytics to optimize existing fraud strategies, in order to reduce false positive rates and increase fraud detection rates.

  • Extract and analyze data, investigate data integrity, generate metrics and perform data and portfolio analysis.

  • Generate fraud metrics to show the performance of fraud systems for use in management reporting.

  • Identify gaps in current systems, policies, products and strategies and take actions to mitigate emerging fraud risks with guidance from managers.

  • Build strong relationships with Sales, Support, Product and Dispute teams to gain support of risk management.

  • Manages multiple projects to enhance and optimize fraud strategy systems and tools.

  • Recommends enhancements and process improvements based on assessment of fraud systems and processes.

  • Develops trending reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity.

  • Partners with internal partners across the company to effect change and promote awareness through the coordination of fraud detection monitoring of system enhancements and statistical trend analysis.


You Have:

  • MBA or MS degree in Finance, Analytics, or Mathematics

    • Or Bachelors Degree in Mathematics, Analytics, or Criminology + 4 years work experience

  • 5+ years risk management experience with traditional and alternative payment methods..

  • Extensive knowledge in card-not-present fraud schemes, its risk prevention methods and detection tools for digital, virtual and physical goods.

  • Experience mitigating online fraud, such as account takeover, phishing, online card testing, etc.

  • Strong quantitative analytical experience, including background with statistical modeling & analysis

  • Ability to analyze large transactional datasets, interpret ambiguous situations, and make decisions under pressure

  • Deep understanding of the online payments landscape across all participants issuer, merchant, acquirer and network.

  • Strong skills in SQL, CRM, and Data analysis tools

  • Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on a course of action

  • Creative, team-focused, and effective problem solve

  • Preferred Certifications: CFE or AAP


Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.