Learning Designer

  • New York, NY, USA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

This role can be located in New York or San Francisco.

Job Description

You will:

Learning Design

  • Work with team members to craft remarkable learning experiences to support a variety of delivery types, including online self-paced (e.g. job aids, video, elearning), in-person (short sessions to multi-day programs), blended, mobile, and peer to peer methodologies.

  • Design, develop, implement, and iterate on training courses and programs for a variety of audiences through technical expertise in learning management solutions and course design/development

  • Serve as a thought leader, keeping pace with developments in the industry, instructional design best practices, and sharing knowledge with the team and org partners.

Partner on key programs

  • Partner with HRBPs, L&D Partners, stakeholders, and functional training leads to define learning needs and address with appropriate learning strategies

  • Guide stakeholders through a collaborative design process to ensure effective design, development, implementation, and feedback loops.

  • Support the creation of standardized metrics and evaluation processes across learning programs to ensure data driven approach when evaluating and addressing learning needs

Learning at scale

  • Help us make our offering accessible to all employees remotely and globally by leveraging peer to peer and community-based learning methodologies

  • Play an integral role in the shaping of our learning platforms, features, and enablement tools to reach our growing global audience.

  • Create and maintain a portal of learning content, using our existing ecosystem of technology to deliver content across all audiences


You have:

  • Bachelor's Degree or equivalent practical experience

  • 5+ years of work experience in a related field (Instructional Design, Curriculum or content development)

  • Thrive in a fast-paced environment with a passion for solving problems while being resourceful

  • Demonstrated ability to build trusted relationships across diverse range of stakeholders and to work across boundaries to deliver results

  • Deep understanding of learning theories and instructional methodologies

  • Portfolio required to apply

Preferred qualifications:

  • 5+ years developing a variety of online and in-person learning experiences

  • Proficient in multimedia, UX, and graphic design - you can pick up most multimedia tools to create a learning experience with them. You understand that it is less about the technology and more about the learning experience.

  • Fluent in design thinking, rapid prototyping, and agile methodologies

  • Ability to build eye-catching and instructionally sound websites,  job aids, presentations

  • Experience with engagement strategies, such as gamification, fostering online communities, and keeping learning accountable in blended learning programs

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.