We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

The Digital Internal Communication Specialist will help drive Customer Success by developing innovative communication products that keep Customer Success Advocates engaged, aware, and excited to support our growing customer base. Youll have a strong track record of delivering digital media including videos, intranet portals, blogging platforms, and well designed graphics that communicate a clear message and leave a positive impression on our team members.  

Responsibilities:

• Increase team member engagement by developing digital media including videos, internal web content, digital newsletters, and an intranet platform.

• Work closely with members of the internal communications and learning & development teams to execute on a strategic communication plan specific to the needs of the Customer Success organization.

• Work closely with Learning & Development specialists to develop and execute digital content that corresponds with employee engagement and performance improvement initiatives.

• Partner with the knowledge base specialist to develop digital content that communicates procedural or product information critical to the work of the Customer Success team.

• Develop a strong partnership with Customer Success leadership to identify opportunities to build a strong culture and raise transparency of strategic initiatives.

• Consolidate and curate communication from multiple channels into an easily digestible and accessible format.

• Measure and report out on the effectiveness of communication initiatives.

• Collaborate with business systems and internal communications teams to evaluate the need and requirements of an intranet or internal digital communications platform.

Requirements:

• MUST have experience in video creation and editing 

• Proficient in other digital communication skills including graphic design, HTML, and CSS.

• Experience with video editing, graphic design, and web development tools including Adobe Premiere, Illustrator, Photoshop, and various intranet platforms or content management systems.

• Exceptional verbal/written communication and organizational skills, with the ability to prioritize and meet tight deadlines

• Outstanding organizational and planning abilities

• Demonstrated ability to manage projects effectively

• Strong ability to partner and collaborate with business stakeholders

• Enthusiastic, creative and self-motivated

• Preferred experience in corporate or internal communications

***Please attach portfolio/ demo reel. Your application will not be considered unless you do this.*** 

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.