Software Engineering Program Manager

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

The ideal Software EPM candidate will have a proven track record of planning and executing complex programs. They will understand the who, what, and how of system development. They will be expected to orchestrate and execute a firmware/software development schedule that aligns with both hardware delivery and field releases.

You Will:

  • Create and maintain a software development schedule for a complex consumer electronics payment product in partnership with engineering managers and technical leads.

  • Work closely with the Hardware Engineering Program Manager and Product Manager to coordinate critical cross-functional work and convergence dates.

  • Continuously track and prioritize defects, relative to ongoing feature development.

  • Identify the key technical risk areas and develop actionable mitigation strategies.

  • Communicate key developments, updates, and problems to teams (both technical and non-technical) in other disciplines.

  • Grasp complex technical topics and abstract key issues and risks into an actionable form.

  • Discern and implement process improvements that facilitate self-organization and enable our engineers to do their best work.


You Have:

  • Technical knowledge of firmware and embedded systems, ideally focused on consumer products.

  • Experience with the common challenges in embedded systems, including the cross-functional development of custom hardware.

  • The ability to understand and deal well with rapid development cycles and to remain flexible in the face of uncertainty.

  • Demonstrated experience managing trade-offs given specific constraints.

  • Excellent communication, organizational and leadership skills; ability to inspire team members.

  • Self motivation and a proactive attitude with demonstrated creative and critical thinking capabilities.

  • Extended experience in agile methodologies.

  • Able to demonstrate understanding of software development life cycle and best practices.

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.