Hardware Business Operations Manager

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

We are looking for a talented Business Operations Manager to join our Hardware Operations team. The individual should be experienced in managing commercial relationships with contract manufacturers (ODM/OEM) for hardware products. The individual will be responsible for establishing hardware business partnerships, managing costs, negotiating contracts, and resolving all commercial related issues.

You will:

  • Develop and execute ODM/OEM and contract manufacturing strategies for all hardware products

  • Establish a partnership selection criteria and execute the process of evaluating and on-boarding new manufacturing partners

  • Negotiate and execute master contracts and Statements of Work with vendors

  • Collaborate with internal Accounting and Finance & Strategy teams to own the end-to-end cost management solution for Hardware

  • Lead and conduct Quarterly Business Review with key partners to evaluate on-going performance across engineering development, operational excellence, and cost competitiveness

  • Travel internationally ~20%


You have:

  • A demonstrated ability to articulate complex manufacturing & supply chain concepts to business & engineering stakeholders

  • Strong communication and leadership skills

  • Acute attention to detail and are results-oriented

  • At least 5 years of experience in hardware 

  • Strong Excel and Keynote/PowerPoint skills

Products we work on:

  • Square Card Reader

  • Square Stand

  • Square NFC Reader

  • Square Register

  • ...Many more to come

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.