QA Manager, Point of Sale

  • San Francisco, CA
  • Full-time

Company Description

We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

As a QA Manager on Point of Sale Platform, your goal is to make sure every new seller-facing mobile feature is thoroughly tested before it is released, and minimize the number of bugs discovered by our customers. You will own our manual QA processes, tools and vendor relationships, and manage our QA Analysts and Release Operations specialists. You’ll work closely with Engineering Managers and Product Managers to advise on, and execute, the right QA strategy for our iOS and Android applications.

You will:

  • Report to the Director of Quality Engineering

  • Directly manage a team of QA Analysts and Release Operations specialists, including hiring, managing performance, career coaching, etc.

  • Help ensure the timely verification and release of Square’s core seller-facing product suite, including Point of Sale, Register and Terminal devices, Appointments, Restaurants, and more.

  • Manage the entire quality “funnel”, understand the lifecycle of features (and their bugs) and create and monitor appropriate metrics to continuously improve overall software quality.

  • Manage a six-figure vendor budget, being responsible for the health of vendor partnerships, management of vendor performance, etc.

  • Work closely with Engineering and Product leads to ensure timely coverage of new features and releases.

  • You will write and execute test plans alongside your team if needed.

  • Travel occasionally, to Square’s offices in NYC and Atlanta, as well as to visit vendors if needed.


You have:

  • 5 or more years of industry experience in QA (or a related position)

  • Experience leading projects and successfully delivering results

  • Experience managing (or clear aspiration to manage) a team.

  • A history of creating and improving metrics around your work, setting targets, managing quarterly plans or OKRs

  • An understanding of software release processes, continuous integration and deployment (CI/CD), branching models, etc.

  • A demonstrable history of successful cross-functional collaboration


The following experience is interesting, but not strictly required:

  • hands-on engineering or automation background

  • familiarity with gray box testing (verifying behavior through knowledge of code, logs and other implementation details)

  • experience determining and monitoring metrics to gauge app health

  • experience managing and negotiating with external vendors

  • experience with a range of software project management methodologies (agile, LEAN, etc.)

  • experience building and shipping mobile products for iOS/Android

  • experience shipping integrated hardware and software products or appliances


Technologies we use and teach:

  • Google Docs (and Sheets, and Slides)

  • Atlassian JIRA, Bitbucket and Confluence

  • git, bash, CocoaPods, Gradle, Buck

  • Jenkins (and Square’s own CI service Kochiku)

  • Testrail for test-case management

  • Bugsnag and Fabric for crash reporting

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at) We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.