- St. Louis, MO
We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.
Join the Square Account Management team and help our merchants grow their business! The Account Management team helps merchants get the most out of Square through product education, business advice and introducing new features.
Our team is hiring an account manager who is passionate about helping business owners succeed. You will be responsible for nurturing relationships and finding creative ways to make Square products work for a complex array of customers. You will identify ways to expand collaboration with customers and act as an internal advocate for decision makers in your book of business.
Be responsible for growing and retaining a multi-million dollar GPV customer base
Understand customer needs to help achieve their business goals through Square
Cross sell and upsell products and features by discovering customer leads
Effectively and strategically address customer concerns and issues
Help grow our managed accounts program in St. Louis
Work with our Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square
Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs
2 - 3 years experience in Sales, Account Management or related field
Experience discovering and closing sales opportunities and building client relationships.
Experience successfully managing a pipeline to achieve revenue targets
Strong interest in business operations and strategy
Excellent organizational, analytical, written, and verbal communication skills
Passion and knowledge about how new technologies can help better serve small and medium size businesses
Experience with Salesforce is a plus
A BA/BS or relevant experience
At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.