Fulfillment Operations Manager - APAC Region
- Shenzhen, Guangdong, China
We believe the economy is better when everyone has access. When everyone has room to grow. No one should be left out because the cost is too great or the technology too complex. We started with a little white credit card reader but haven’t stopped there. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.
The Fulfillment Operations Manager will play a critical role in our mission to deliver Square products to our customers in a fast, reliable, economical and elegant fashion. As part of the Global Logistics team, this individual will manage Squares fulfillment operations for all products in existing Asia Pacific markets, plus help with the expansion into new global markets. They will also collaborate on growth initiatives across the supply chain and company as a whole.
Were looking for a dynamic, process-oriented leader who has a passion for innovative solutions and scalable systems. Must be open to travel and be able to effectively manage concurrent tasks within multiple time zones. The ideal candidate will have managed 3PL/4PL relationships and possess a strong understanding of multi-regional distribution challenges to oversee vendor partnerships and manage performance within Squares international supply chain.
Expected Travel up to ~ 30% within region and trips to Square HQ in the US
Oversee, manage, and improve the fulfillment and distribution network in the Asia Pacific region
Collaborate closely and effectively with engineers, business leaders and managers to drive the development of critical and innovative fulfillment initiatives
Ensure that performance targets are met for service commitments (order inception to delivery) to our internal and external customers, across all products within the region
Implement SOPs with partners and manage KPIs to maximize and measure Squares 3PL partners performance: cycle count accuracy, inventory control, order picking accuracy, metrics reporting and root cause troubleshooting
Play a key role in supporting new country and new product launches coordinating with global logistics providers to ensure proper setup, operations and success of the launches
Review and maintain accurate SOWs and SOPs specific to the execution of fulfillment operations against B2C and B2B distribution requirements
Handle fulfillment errors and exceptions, correcting as well as identifying preventative measures
Leverage access to technology and innovation to bring continuous improvement to the fulfillment operations
5+ years of experience leading warehouses and fulfillment operations in the Asia Pacific region
5+ years in the Supply Chain and Logistics Industry working within consumer electronics
Strong Project management experience that includes problem identification and resource planning
Experience in fulfillment operations audit controls and reporting
Robust understanding of Quality Assurance processes in distribution center with kitting operations.
Familiarity with reverse logistics operation flow, from RMA receipt, through inspection and return to vendor.
Excellence in communicating effectively and leveraging resources.
Analytical and technical proficiency at leveraging software tools: warehouse management (WMS), enterprise resource planning (ERP), and material requirement planning (MRP) systems.
Expert level command of Excel and Google suite
Familiarity with import and export processes in relation to consumer electronics devices
At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.