Software Engineer, Backend (Customers Team)

  • San Francisco, CA
  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

The Customer Engagement team’s mission is to help merchants grow their business by giving them tools to know, support, engage, and acquire their customers. Our product suite includes CRM, omni-channel marketing (e.g. email, social, advertising), feedback and messaging, loyalty and rewards. We’re hiring engineers to help build the next generation of our Customer Data Platform which is used by Square and third party developers to build their customer-focused products.

Qualifications

You Will:

  • Design and build new features that enable merchants to better understand and serve their customers

  • Deliver APIs that make it easy for developers to interact with customer data

  • Devise solutions to performance and scalability challenges as our customer data set continues to grow

  • Plan for the future by clearly communicating the cost-benefit of a given solution and advocating the best path forward

  • Understand and mitigate risk through robust analysis and testing

  • Work closely with product management, design and internal teams to understand needs and develop solutions to improving operations and end-user experience

  • Visit merchants to see the product(s) in action

  • Give opportunities to stretch yourself by learning new technologies

You have:

  • Knowledge of CS fundamentals and code organization

  • A consistent track record of shipping quality software that positively impacts your end customer

  • 5+ years of software development experience or equivalent

  • A bachelor’s degree in Computer Science or similar experience

  • A strong sense of customer empathy and desire to influence the product direction

  • Critical thinking, problem solving and analytical skills

Technologies we use and teach:

  • Go*, Java*, Protocol Buffers*, MySQL*, Ruby / Rails

  • Ember.js, ES6, Sass

  • Android, iOS/Cocoa

* These technologies you will use daily as a member of the Customers Directory team

Additional Information

At Square, our purpose is to empower – within and outside of our walls. In order to build the best tools for the businesses and customers we support all over the world, we have to start at home with a workforce as diverse and empowered as our sellers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence, and qualifications. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and always consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

 

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