Corporate Communications Senior Associate

  • San Francisco, CA
  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Our communications team is made up of tough, quick-witted, entrepreneurial, and intellectually-curious people. We communicate to the world Square’s mission to empower businesses and individuals with beautifully simple tools that give them an advantage where they previously and unfairly had none. We are looking for a Senior Associate to support and manage efforts for our Corporate Communications team.

You will:

  • Support Square’s corporate communications efforts to actively advance and protect the company’s reputation. This includes the development and execution of proactive and reactive communications strategies for activities related to financial reporting, M&A, partnerships, customer success, executive communications, culture, and inclusion & diversity initiatives.

  • Work cross-functionally with many teams inside Square, including finance, investor relations, legal, government relations, design, product communications, engineering, support, HR, and others.

  • Identify key customers, develop metrics, and build pitches and customer case studies that effectively articulate Square’s purpose, message, and business model to multiple audiences, including partners and media.

  • Support the quarterly earnings process, including researching and identifying seller stories and metrics for inclusion in our press release, drafting content for social media and other channels, briefing executives, and tracking media coverage.

  • Develop and maintain business and beat reporter relationships both nationally and locally.

  • Support other public reporting communications requirements and management of any corporate issues and crises, as needed.

  • Develop written materials, including briefing docs, communications plans and FAQs, blog posts, and other collateral.


  • Bachelor’s degree.

  • 3-5 years relevant work experience at either a PR agency or on an in-house communications team.

  • Previous communications experience with publicly-traded companies.

  • Experience pitching financial, business, technology, and vertical publications.

  • An understanding of the bigger-picture and a knack for advancing company narratives in the down-cycles between corporate announcements.

  • Ability to synthesize complex concepts to create key messages that are consistent but tailored to various stakeholders.

  • Strong and prolific writing and editing skills.

  • Skills in planning, organizing, prioritizing and executing simultaneous projects and activities.

  • Experience working cross-functionally with senior leadership and teams across an organization, including finance, legal, product, engineering, business, sales, and customer support.

  • A self-starter attitude: you instinctively and consistently create personal and professional stretch goals and meet them.

  • Curiosity, creative thinking, and a sense of humor.

  • An appreciation of the Oxford comma.

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.