Capital Recovery Specialist
- Full-time
Company Description
We started with a simple idea—that everyone should be able to accept credit cards—and we’ve been rethinking buying and selling ever since.
For sellers, we’re creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, we’re making it faster to order from the businesses you love and more fun to pay your friends back.
Buying and selling sound like simple things—and they should be. Somewhere along the way, they got complicated. We’re working hard to make commerce easy for everyone.
Job Description
Square's Capital team is seeking a highly motivated Recovery Specialist to provide support and risk mitigation within the business financing space. The Capital team at Square is responsible for safely providing funds to our customers to help them grow their businesses. In this role, you will provide support to Square merchants with Capital needs and become a leader in loan repayment and collections efforts. The ideal candidate will love helping businesses grow and finding creative ways to manage risk while improving the client experience. Successful agents quickly become experts on Square Capital and have an opportunity to impact the product roadmap and customer experience on a small, nimble team.
In this role, you will:
Monitor numerous queues for Capital merchants who are past due or in default
Communicate with merchants via email and phone to resolve past due and default situations. You will serve as a customer-facing representative for the Square experience
Conduct data analysis and report metrics on portfolio health, repayment, and recovery performance
Effectively use an internal escalation path for reviews requiring additional due diligence
Drive projects that improve Square Capital operations and surface opportunities to improve tools, workflow, and customer experience
Resolve complex issues both autonomously and in a team environment
Qualifications
The ideal candidate will have a mix of both strong communication and analytical skills.
Bachelor's degree or equivalent practical experience
Strong communication skills, both verbal and written
Strong analytical and technical skills, including Excel
Drive to deliver on and take ownership of processes and projects
Enjoy working in a fast-paced and rapidly changing start-up environment
Flexibility to adapt and able to manage multiple assignments while working independently
Extraordinary work ethic
SQL proficiency a plus, but not required
Additional Information
At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.