We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. And make it easier for customers to shop and pay at their favorite businesses. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

We’re looking for a Technical Writer and Content Manager to create, edit and maintain technical documentation including specifications, policies, procedures, and user-facing guidance. We’re growing the Square governance team and we want you to contribute to our success. In addition to working directly on documentation, you'll help set the strategy for our technical documentation library and work closely with teams across Square to implement that strategy.

You will:

• Write clear, concise, and human documentation for Square’s internal and external audiences

• Develop technical engineer- or auditor-facing documentation as well as executive summaries

• Democratize the documentation process across stakeholders, sometimes serving as an editor for contributing authors

• Work with product managers and engineers to shape the entirety of the Square technical documentation library

• Contribute to internal documentation initiatives

• Continually improve document quality, organization, and harmonization

You have:

• Experience working directly with engineers, product managers, and other stakeholders to help document products and features

• Experience writing and editing all common forms of technical documentation (procedures, conceptual guides, technical specifications, and tutorials)

• Experience with structured authoring, along with wiki environments and diagramming tools

• Ability to identify and address broad content management strategies and also deliver tactical work on individual documents and projects

Even better:

• Knowledge of information security and related compliance audits such as PCI DSS and SSAE16

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.