Sprinklr is the most complete social media management system for the enterprise. We help the world’s largest brands do marketing, advertising, care, sales, research, and commerce on Facebook, Twitter, LinkedIn, and 21 other channels globally – all on one integrated platform

Job description

What Are Your Responsibilities The Associate duties will include but are not limited to: 

1. Understand and relate to brands and their social presence 

2. Monitor and moderate social channels of clients - Identify/Escalate consumer service concerns, brand response worthy content, sensitive/ inappropriate content 

3. Conduct extensive research to build the client's social audience profile database and identify audience that matter to the brand. 

4. Formulate responses for user engagement that adhere to the social tone and language of the brand

5. Analyze trends and generate reports of client's social activities and engagement 

6. Monitor and act upon campaign specific or crisis specific messages as per the guidelines listed by the brand What makes you qualified

Moderation Services come into the picture by offering a 24/7 moderation solution that vigilantly watches over our client's social channels. Our steadfast team moderates across 20+ social channels and 85 languages. We button down the good content that could be relevant to the brand, while identifying and mitigating every situation that could threaten the brand's social media presence and reputation. No matter what the threat, we are ready to take it down owing to the finest technology Sprinklr possesses, the rich experience backing us up and a team of highly skilled professionals, naturally inclined towards social media with a thorough understanding of the social tone, language and content of the brand.

UG,Any Graduation,,MBA with aggregate above 60%

Good Written & Oral Communication Skills.

Flexible with shifts.