About Sprinkles

In April 2005, Sprinkles Cupcakes opened “the world’s first cupcake bakery” in Beverly Hills, as reported by the Food Network, and is credited by the Los Angeles Times as “the progenitor of the haute cupcake craze.”  Founded by Candace Nelson, judge on Food Network’s hit show “Cupcake Wars,” and husband Charles, Sprinkles has inspired long lines of devoted Hollywood stars and serious epicureans alike.  Since then we’ve never stopped finding new ways of surprising and delighting our customers - we love making people happy.

Baked fresh in small batches throughout the day, Sprinkles Cupcakes are handcrafted from the finest ingredients and contain no preservatives, trans fats or artificial flavors.  With seasonal specialties like Maple bacon and Salty Caramel, our cupcake lineup features over 50 flavors.  For those with dietary restrictions, Sprinkles puts a vegan, gluten free and sugar free twist on its most popular flavor – red velvet.

Passionate innovators, in 2012, Sprinkles debuted the world’s first Cupcake ATM and continued its foray into classic American desserts with the launch of Sprinkles Ice Cream and Sprinkles Cookies.  This super premium, creamery where every treat is handcrafted to order incorporates Sprinkles best loved cupcakes into menu items like red velvet waffle cones, cupcake sundaes and cupcakes shakes.  Handmade cupcakes and ice cream all in one place – it’s a dream come true.

Sprinkles has 15 locations nationwide, a traveling Sprinklesmobile - the world’s first cupcake truck, and sells its cupcake mixes at over 250 Williams-Sonoma stores throughout the US and Canada.  Sprinkles handmade ice cream and cookies are available for delivery throughout US from sprinkles.com.

As Sprinkles grows, Candace and Charles are committed to maintaining their commitment to quality and personal service that is at the heart of Sprinkles.  Active participants in the communities we operate in, Sprinkles donates regularly to charitable causes in its local communities and abroad, having contributed over $5 million in cash and cupcakes since inception.

The frosting on the cupcake…

Sprinkles is a great place to build your career, many of our leaders started out as cupcake associates in our stores.  We are committed to developing leaders while being a great place to work where teamwork and diversity are valued and everyone can be their best. 

We are an equal opportunity employer looking for self starters who want to grow with us.  We offer a benefits package that includes a competitive salary and bonus, paid vacation, medical coverage, an employer-matched 401(k) plan and more.

This job description is intended to describe the general nature of the work employees can expect. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.

Are you someone who is always there to answer questions?  Do you find yourself wanting to make a difference? Does decision making come naturally to you?   Have you been told you are a natural born leader?  As a Shift Leader, you will contribute to the success at Sprinkles by assisting the management team with store operations to create and maintain the Sprinkles Experience for our customers and associates. Teamwork is critical to success in the position, so you will bond with your coworkers over red velvet minis and your love of the modern aesthetic in our storefronts.

Your Responsibilities:

• Act as a company ambassador and embody the Sprinkles values: world’s best product, exceptional customer service, innovation, community, cleanliness, and great place to work.
• Support the General Manager and Assistant Manager in supervising all areas of the store – employees, customers and business.
• Learn the business! Assist with monitoring daily inventory levels to meet the demands of the business.
• Participate and excel in the Associate Training Plan as you memorize our flavor descriptions and schedule, FAQs, and all things Sprinkles galore.
• Act with the integrity, honesty, and knowledge that promote Sprinkles culture and brand.
• Deliver exceptional service customer service within the standards of management and Sprinkles policies.
• Maintain aesthetic guidelines of product while stocking and/or packaging.
• Practice proper cash handling procedures with a smile.
• Demonstrate effortless teamwork skills as you rely and assist fellow coworkers in providing the Sprinkles Experience.
• Help keep Sprinkles beautiful! Assist with all cleaning duties as stated on opening/closing and weekly checklists.
• Maintain sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Report to work as scheduled and fulfill requirements for duration of shift or until relieved.

You are:

• Committed to exceptional customer service. Willing to go above and beyond to do whatever it takes to make the customer happy.
• Detail oriented with a knack for following instructions down to the dot on top of a Sprinkles cupcake.
• Positive by nature with a nature smile that is at home in a cupcake bakery or ice cream shop.
• A lover of good food, of a modern aesthetic, of a quality product; a lover of Sprinkles.
• All the other good things YOU would want in a co-worker.

You have: 

• A passion and love of the Sprinkles product, brand, and experience.
• Minimum high school diploma, and a strong desire to learn is required; but if you can relate psychology degree to cupcakes, we can’t wait to hear how.
• Necessary Food Handlers Certificate (store/city specific).
• Ability to communicate verbally, and understand and follow written and verbal instructions from management.
• Cupcake juggling abilities as you work well under pressure while maintaining a consistent pace to keep up with our bustling lines of customers.
• Good physical stamina and energy.  You love being on your feet and can lift up to 25 pounds, carrying cupcake trays, cupcake batter and frosting and bags of boxed purchases. Must be able to move around the front of the store as you bend down for bags and reach up for cupcake trays.