About Sprinkles

In April 2005, Sprinkles Cupcakes opened “the world’s first cupcake bakery” in Beverly Hills, as reported by the Food Network, and is credited by the Los Angeles Times as “the progenitor of the haute cupcake craze.”  Founded by Candace Nelson, judge on Food Network’s hit show “Cupcake Wars,” and husband Charles, Sprinkles has inspired long lines of devoted Hollywood stars and serious epicureans alike.  Since then we’ve never stopped finding new ways of surprising and delighting our customers - we love making people happy.

Baked fresh in small batches throughout the day, Sprinkles Cupcakes are handcrafted from the finest ingredients and contain no preservatives, trans fats or artificial flavors.  With seasonal specialties like Maple bacon and Salty Caramel, our cupcake lineup features over 50 flavors.  For those with dietary restrictions, Sprinkles puts a vegan, gluten free and sugar free twist on its most popular flavor – red velvet.

Passionate innovators, in 2012, Sprinkles debuted the world’s first Cupcake ATM and continued its foray into classic American desserts with the launch of Sprinkles Ice Cream and Sprinkles Cookies.  This super premium, creamery where every treat is handcrafted to order incorporates Sprinkles best loved cupcakes into menu items like red velvet waffle cones, cupcake sundaes and cupcakes shakes.  Handmade cupcakes and ice cream all in one place – it’s a dream come true.

Sprinkles has 15 locations nationwide, a traveling Sprinklesmobile - the world’s first cupcake truck, and sells its cupcake mixes at over 250 Williams-Sonoma stores throughout the US and Canada.  Sprinkles handmade ice cream and cookies are available for delivery throughout US from sprinkles.com.

As Sprinkles grows, Candace and Charles are committed to maintaining their commitment to quality and personal service that is at the heart of Sprinkles.  Active participants in the communities we operate in, Sprinkles donates regularly to charitable causes in its local communities and abroad, having contributed over $5 million in cash and cupcakes since inception.

The frosting on the cupcake…

Sprinkles is a great place to build your career, many of our leaders started out as cupcake associates in our stores.  We are committed to developing leaders while being a great place to work where teamwork and diversity are valued and everyone can be their best. 

We are an equal opportunity employer looking for self starters who want to grow with us.  We offer a benefits package that includes a competitive salary and bonus, paid vacation, medical coverage, an employer-matched 401(k) plan and more.

This job description is intended to describe the general nature of the work employees can expect. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job.

Do people tell you that you smile all the time?  Are you always helping others?  Do you love cupcakes?  Have you dreamed of running a bakery since you were little?  Does it make you happy when you see beautiful design?  Do you smile with a sense of accomplishment after a good deep clean of your home?  Does making decisions and being a leader come naturally to you?  Do you have your personal finances set up in an excel spreadsheet?  You were born to be a Sprinkles GM.  You love people and making their day, but more than that – you are passionate about helping people be their best and leading high performing teams.  You’ve managed others before but are looking for a place where you can grow and develop a diverse team while leading a super fun and complex business.  You have a keen eye for presentation – you love things neat and orderly and you know the best reward is a genuine thank you and smile from a happy customer.  You love driving your business and your team to be their best all day every day having fun while doing it.

Your Responsibilities:

• Lead your team to deliver the kind of customer service that makes customers smile and return and smile and return and smile and return and tell everyone what a great experience they had at your Sprinkles store.
• Lead your team to freshly bake and frost the world’s best cupcakes, all day so that we delight customers with our fresh, high quality cupcakes all day, every day.
• Develop and coach your team to work together to deliver amazing customer service but to also work as a team where each of them can be their best and grow themselves while having fun and working in a great environment.
• Drive your business! Analyze your results to determine what your teams should bake and frost every day, all day. Work with your teams to find new customers and get them into your store.
• Act as a company ambassador and embody the Sprinkles values: world’s best product, exceptional customer service, innovation, community, cleanliness, and great place to work.
• Oversee and manage all areas of the store – people, customers and business.  It sounds easy, but is pretty complex as we bake and frost all day long – so you’ll move between these three areas multiple times in a day.
• Ensure that all financial (invoices, reporting, cash handling) and personnel/payroll related administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
• Create the environment – you set the tone for the behavior in your store - act with energy, a smile, care, integrity, honesty, and knowledge.
• Keep Sprinkles clean and beautiful - maintain aesthetic guidelines of product while stocking and/or packaging and of course ensure the highest levels of cleanliness and sanitation.
• Keep time – ensure everyone (including you!) can be their best by arriving on time, getting scheduled lunches and breaks, and works their shift as necessary.

You are:

• A natural leader that creates an environment in which employees aspire to great things in the way they act, think and perform their jobs.
• Committed to exceptional customer service, going above and beyond, and doing whatever it takes to make the customer happy.
• Detail oriented with a knack for following instructions down to the dot on top of a Sprinkles cupcake.
• A neat freak who happily enforces safety and sanitary practices for food handling, general cleanliness, and maintenance of kitchen and front of house, including compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• A problem solver who can quickly create solutions for issues that arise.
• A leader that leads by example and inspires your team to constantly be their best.
• Detail oriented and positive by nature with a natural smile that is always on.
• A lover of good food, of a modern aesthetic, of a quality product; a lover of Sprinkles.
• Insert all the other good things YOU would want in a co-worker.

You have: 

• 3-5 years of progressive management and leadership experience at premium brands.
• Excellent judgment, communication skills and business acumen.
• A passion and love of the Sprinkles product, brand, and experience.
• Necessary Food Handlers Certificate (store/city specific).
• Cupcake juggling abilities as you work well under pressure with a smile and great personal energy as you bring your teams together  - leading a busy kitchen team while leading a world class customer service team.
• Have good physical stamina and energy.  You love being on your feet and can lift up to 25 pounds, carrying cupcake trays, cupcake batter and frosting and bags of boxed purchases.