Who We Are:

As a leader in Medicare health insurance distribution, Spring Venture Group guides people through one of their most important life decisions — finding the right insurance coverage. We are on a mission to be the most trusted partner for our customers and our people, enabling empowered decisions along the journey to health and financial well-being.

Spring Venture Group offers incredible culture, benefits, and fantastic income potential in a stable and successful work environment at a Medicare agency. This starts with a workplace that empowers people to do their best work. Come build a rewarding career and make a meaningful impact on peoples’ lives in an environment that values your determination. Join our diverse, inclusive team and get ready to crush your goals!

OVERVIEW
The Quality Coordinator team is the administrator of all formal and informal
customer complaints not reported from governing agencies such as Department of Insurance or
the Attorney General's office.

ESSENTIAL DUTIES

The essential duties for this role include, but are not limited to:

• Point of contact for triage of complaint orentaited inbound calls
  • Confirms receipt and advises of complaint process
  • Contacts customer to advise of findings summary
• Triages Feedback email inbox
• Submits incoming complaints to QA for findings summary request through JIRA
• Compose response letters and other requests from carriers
• Communicate to multiple internal parties findings regarding complaint and possible client reimbursement
• Create expense reports and communication letters for client regarding reimbursement
• Input complaints into Complaint Report, updates log as needed
• Works with QA team to assure finding summaries are executed in a timely manner
• Create training and continuing education for handling of customer escalation

ROLE COMPETENCIES

The competencies for this role include, but are not limited to:

• Insight
• Problem Solving
• Ethics

• High School Diploma or Equivalent

• One year of customer service experience with Medicare. Proven record of advanced problem solving acumen. Effective oral and written communication skills.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• Competitive Compensation
• Medical, Dental and vision benefits after a short waiting period
• 401(k) matching program
• Life Insurance, and Short-term and Long-term Disability Insurance
• Optional enrollment includes HSA/FSA, AD&D, Spousal/Dependent Life Insurance, Travel Assist and Legal Plan
• Generous paid time off (PTO) program starting off at 15 days your first year
• 15 paid Holidays (includes holiday break between Christmas and New Years)
• 10 days of Paid Parental Leave and 5 days of Paid Birth Recovery Leave
• Annual Volunteer Time Off (VTO) and a donation matching program
• Employee Assistance Program (EAP) - health and well-being on and off the job
• Rewards and Recognition
• Diverse, inclusive and welcoming culture
• Training program and ongoing support throughout your Venture Spring Venture Group career  

Security Responsibilities:

• Operating in alignment with policies and standards
• Reporting Security Incidents Completing assigned training
• Protecting assigned organizational assets

Spring Venture Group is an Equal Opportunity Employer