Customer Service Representative

  • 8400 MoPac Expy, Austin, TX 78739, USA
  • Full-time

Company Description

We are Think values consumer needs along with client satisfaction. We use the best direct marketing strategies to meet our consumers, such as face-to-face that allows a personal touch towards the product presentation or services. Our consumers value this customized sales technique. 

Job Description

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers

Salary range: $42000 - $50000 per year.

Responsibilities:

  • Act as the front line of support for clients and customers and help ensure that customers are satisfied with services, products, and features.

  • Answer questions from potential and existing clients.

  • Provide information about products, services, and processes.

  • Resolve any queries and update systems and accounts accordingly.

  • Handle customer requests including updating account details and sending invoices or taking payment.

  • Establish relationships with customers to mitigate complaints and demonstrate a clear understanding of their needs.

  • Help new clients with the account opening process and educate them about offers of products and services.

  • Remain flexible to perform ad-hoc tasks when required by the company.

  • Understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued.

Qualifications

  • Bachelor's or Associate degree preferred.

  • Prior customer service/sales experience is an asset.

  • Self-motivated, always curious, and consistently eager to learn.

  • Problem-solving skills.

  • Excellent written and verbal communication skills.

  • Thrive in a dynamic and collaborative environment and are comfortable with ambiguity.

  • Can take ownership of challenging scenarios and bring them to resolution.

  • Have a clear, professional, and informative communication style.

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritize, and manage time effectively.

Additional Information

  • This is not a remote job
  • Disability Insurance
  • Employee Assistance Program