Customer Service Representative
- 8400 MoPac Expy, Austin, TX 78739, USA
We are Think values consumer needs along with client satisfaction. We use the best direct marketing strategies to meet our consumers, such as face-to-face that allows a personal touch towards the product presentation or services. Our consumers value this customized sales technique.
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers
Salary range: $42000 - $50000 per year.
Act as the front line of support for clients and customers and help ensure that customers are satisfied with services, products, and features.
Answer questions from potential and existing clients.
Provide information about products, services, and processes.
Resolve any queries and update systems and accounts accordingly.
Handle customer requests including updating account details and sending invoices or taking payment.
Establish relationships with customers to mitigate complaints and demonstrate a clear understanding of their needs.
Help new clients with the account opening process and educate them about offers of products and services.
Remain flexible to perform ad-hoc tasks when required by the company.
Understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued.
Bachelor's or Associate degree preferred.
Prior customer service/sales experience is an asset.
Self-motivated, always curious, and consistently eager to learn.
Excellent written and verbal communication skills.
Thrive in a dynamic and collaborative environment and are comfortable with ambiguity.
Can take ownership of challenging scenarios and bring them to resolution.
Have a clear, professional, and informative communication style.
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
- This is not a remote job
- Disability Insurance
- Employee Assistance Program