Entry Level Customer Service Assistant

  • Charlotte Ave, Nashville, TN, USA
  • Full-time

Company Description

Soho Executives is a privately owned business consulting firm. We focus on branding, brand presence, consumer top of mind and customer loyalty in order for our clients' to gain positive brand awareness, increased revenue and and expanded market share. 

Job Description

We are looking for an Entry Level Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer customer calls and emails daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Salary range: $38000 - $48000 per year.

Responsibilities

  • Receive and resolve, within established guidelines, customer issues, questions and concerns.

  • Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.

  • Perform other duties and responsibilities as required or requested by management.

  • Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.

  • Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.

  • Download, distribute, and answer all customer questions received via email.

  • Support marketing and sales efforts with industry events, exhibits, or other sales- based events when necessary.

Qualifications

  • High School Diploma or GED.

  • Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.

  • Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.

  • Possess good organizational and record-keeping skills.

  • Previous experience in customer services or contact centers is desirable but not mandatory

  • Good problem-solving ability.

  • Proficient in Microsoft Outlook, Microsoft Word, and Excel.

  • Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset.

Additional Information

  • This is not a remote job
  • Disability Insurance
  • Employee Assistance Program
  • Dental Insurance