Customer Service Specialist
- 1273 W 9th St, Cleveland, OH 44113, USA
Soho Executives is a privately owned business consulting firm based in New York. We focus on branding, brand presence, consumer top of mind and customer loyalty in order for our clients' to gain positive brand awareness, increased revenue and and expanded market share.
We are looking to hire a Customer Service Specialist to join our team. The ideal candidate will be responsible for working directly with Chicago Connect customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how Chicago Connect works.
Salary range: $44000 - $52000 per year.
Onboard new client accounts, which includes the collection of required documentation and client information.
Conduct outreach to maintain strong relationships with the client base and identify services and solutions, such as digital, and online access, and that support clients’ needs.
Greet and service clients in a professional and friendly manner while developing positive client relationships.
Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.
Process new accounts by obtaining all necessary approvals and ensuring all client documentation is returned, completed, and approved.
Collaborate with the sales, design, procurement, and construction teams to improve workflows.
Minimum of 1-2 years experience in on boarding, account management or project management
Experience with Google Drive required & advanced knowledge of Google sheets preferred
Technical aptitude and willingness to continue to self-train and enhance knowledge of new technologies and service
Ability to multitask and prioritize
Excellent communication skills (written & verbal)
Desire to provide outstanding customer service
Ability to manage tight deadlines
Ability to understand critical drivers of the business; identify and report to management accordingly
Willingness to accept constructive criticism and deal calmly and effectively with high-stress situations
Adaptability and flexibility to handle considerable variety in the workplace
- This is not a remote job
- Disability Insurance
- Employee Assistance Program
- Dental Insurance