Call Center REPRESENTATIVE

  • 1273 W 9th St, Cleveland, OH 44113, USA
  • Full-time

Company Description

Soho Executives is a privately owned business consulting firm based in New York. We focus on branding, brand presence, consumer top of mind and customer loyalty in order for our clients' to gain positive brand awareness, increased revenue and and expanded market share. 

Job Description

Your mission is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

Salary range: $44000 - $52000 per year.

Responsibilities

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns

  • De-escalate situations involving dissatisfied customers, offering patient assistance and support

  • Call clients and customers to inform them about the company's new products, services and policies

  • Guide callers through troubleshooting, navigating the company site or using the products or services

  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

  • Collaborate with other call center professionals to improve customer service

  • Help to train new employees and inform them about the company's customer management policies

Qualifications

  • Previous experience in a customer support role

  • Track record of over-achieving quota

  • Strong phone and verbal communication skills along with active listening

  • Familiarity with CRM systems and practices

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively

  • High school degree

Additional Information

  • This is not a remote job
  • Disability Insurance
  • Employee Assistance Program
  • Dental Insurance