Job Title: Help Desk Analyst
Location: Trenton, NJ (Hybrid)

Schedule:

• Sat & Sun: 7am–3pm
• Mon–Wed: 2pm–10pm
  (Onsite training first few weeks; 35-hour work week)

Top Skills:

• Data entry (3 yrs)
• Outlook/email (2 yrs)
• Proven ability to maintain professionalism and composure when handling escalated or frustrated users (2 yrs)
• MS Excel, Word, Visio (1 yr each – desired)

Role Summary:
Provide first-response Help Desk support, troubleshoot MS applications, log issues, and follow up with users. Strong communication and a professional, patient attitude are essential.

Preferred:

• 2-year degree or equivalent
• Knowledge of Windows 10, Office 365, Active Directory (training provided on AOC system

All your information will be kept confidential according to EEO guidelines.