Job title: Desktop Support Engineer – Part time

Experience: 7-10 years
Work Arrangement: Remote

Job summary:

We are seeking a skilled Desktop Support Engineer with 7-10 years of experience to join our team. The ideal candidate will provide proactive technical support for desktop systems, with a primary focus on deploying laptops for new users and ensuring timely resolution of IT issues. Strong experience with Microsoft Azure is critical for managing and supporting cloud-integrated desktop environments.

Key Responsibilities:

• Deploy, configure, and set up laptops for new users, ensuring seamless onboarding.
• Troubleshoot and resolve hardware, software, and network issues for desktops and laptops.
• Install, configure, and maintain operating systems, software applications, and updates.
• Provide 24/7 on-call support to address and resolve technical issues promptly.
• Manage IT inventory, including hardware and software assets.
• Collaborate with global teams to support IT infrastructure during night shift hours.
• Administer and troubleshoot Azure-based desktop virtualization, Azure Virtual Desktop, and related cloud services.
• Configure and support Azure AD for user authentication and device management.
• Monitor and optimize Azure-based desktop environments for performance and security.
• Document technical issues, resolutions, and processes for future reference.
• Ensure compliance with organizational IT policies and security standards.
• Perform system upgrades, patches, and preventive maintenance.
• Support remote desktop tools, VPNs, Azure Virtual Desktop, and enterprise applications.
• Escalate complex issues to higher-level support teams when necessary.

Required Skills and Qualifications:

• 7-10 years of hands-on experience in desktop support or similar IT roles.
• Proven expertise in laptop deployment and user onboarding processes.
• Strong experience with Microsoft Azure, including Azure Virtual Desktop, Azure AD, and cloud-based desktop management.
• Proficiency in Windows and/or macOS environments, including troubleshooting and configuration.
• Strong knowledge of hardware components, peripherals, and networking fundamentals.
• Experience with ticketing systems (e.g., ServiceNow, Jira) and ITIL processes.
• Familiarity with Active Directory, Office 365, and remote desktop tools.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills to interact with end-users and cross-functional teams.

All your information will be kept confidential according to EEO guidelines.