ABOUT spencer®

Spencer Health Solutions (www.spencerhealthsolutions.com) is transforming healthcare by moving care delivery to the home through the company’s spencer® medication adherence and engagement platform. The spencer FDA Class I technology enables virtual care by connecting patients, clinicians, pharmacists, and family members digitally.

The Morrisville company offers the right candidate an opportunity to be part of a high-performing team in the development of cutting-edge medical technology at the exciting point of market entry through leading health technology distributors in the US, Canada, and Europe.

SUMMARY

The Director of Supply Chain & Operations is responsible for Manufacturing, Supply Chain, Logistics, Inventory, Cost Controls, and associated Business Operations and related activities in support of Spencer’s global scale. This shall include managing day-to-day transactions, process capability development, process improvement initiatives, tools, and personnel that enable proper functioning of the Department.

RESPONSIBILITIES

Responsibilities to Include: Supply Chain, Manufacturing, Service, Forward & Reverse Logistics, Fulfillment, Inventory / Supplier / Cost Controls

• Demonstrate Operational and Supply Chain efficiency and excellence against SHS Quality, Service, and Cost objectives
• Build an operational capability that meets business needs and can surge and pivot as business needs evolve.
• Deploy best practices and processes to support goals aimed at improvement in logistics costs, delivery schedules, and inventory availability.
• Optimize and sustain global supply chains and value streams to support clinical, commercial, and home-care operations.
• Work collaboratively as part of a fast-moving team, to deliver Programs, Projects, and Products per the QMS and applicable regulations and standards.
• Grow a strategic partner bench of Operational partners to meet SHS business Objectives and sustain supplier performance per the SHS QMS.
• Manage and work directly with third-party contractors, contract manufacturers, and strategic partners to keep them focused and accountable to deadlines, ensuring high-quality deliverables.
• Drive core strategic initiatives and quarterly Priority projects with relevant groups and partners, creating an effective environment for exchanges and decisions on both near and long-term directions.
• Manage strategic partnerships and key Projects with both Suppliers and Customers.
• Provide summary reports and dashboards, including achievements, upcoming milestones, schedule blockers, and escalation points.
• Present scenarios, options, and tradeoffs that enable efficient evaluation of alternate options for delivering results.
• Implement practices, tools, KPIs, and associated SOPS to enable best-in-class Inventory Management; Fulfillment and Logistics; Order to Cash; Material Planning; Purchasing Controls; Cost Controls; Traceability; Configuration Control, and Customer Experience.
• Management oversight over multiple direct reports, being able to assign work, oversee performance, and inspire personal development

REQUIREMENTS

• 15+ years of experience in relevant Operations Leadership roles
• Education: Bachelor’s Degree in Business, Science or Engineering; Master’s Degree preferred.
• Demonstrated experience in managing Operations (or equivalent) in a medical or pharmaceutical-regulated environment.
• Demonstrated ability to build and manage Global Operations and processes.
• Demonstrated ability to deploy tools that improve Automation of Workflows, Traceability of Product, and Accountability
• Experience collaborating to synthesize complex ideas, information, and options into a strategy, plan, or response.
• Effective communicator who can translate Concepts and Ideas into detailed Plans.
• Exemplary attention to detail, with the capability to identify prescriptive actions and offer specific guidance.
• Ability to motivate teams while keeping them accountable, without always having direct reporting oversight.
• Strong analytical and quantitative skills; bias towards making decisions grounded in data.
• Strong demonstrated negotiating skills
• Excellent verbal and written communication skills
• Travel: Global travel up to 25%

• Bachelor’s degree, science or Engineering discipline preferred. MBA or equivalent business program experience.
• Strong healthcare industry experience 
• Excellent written and oral communication skills in a business environment, along with a proven ability to prioritize, organize, and deliver on commitments.
• Demonstrated aptitude in deploying and utilizing ERP tools effectively for Inventory Management; Order to Cash, Purchasing, Order Fulfillment and Product Traceability – NetSuite experience preferred.
• Experience working directly with both marketing and client services/support teams to develop program implementation plans.
• Excellent interpersonal skills and proven ability to lead cross-functional teams through influence and/or direct management.
• Willingness to roll up the sleeves and do whatever is necessary to ensure a great customer experience.
• Ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment.

Spencer Health Solutions is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and the basis of disability or any other federal, state or local protected class.

Your safety and privacy is of our utmost concern. Any communications with a Spencer Health Solutions employee will be through an email originating from @spencerhealthsolutions.com or [email protected].  We will never ask for your private information until an official offer has been accepted.