ABOUT spencer®

Spencer Health Solutions (www.spencerhealthsolutions.com) is transforming healthcare by moving care delivery to the home through the company’s spencer® medication adherence and engagement platform. The spencer FDA Class I technology enables virtual care by connecting patients, clinicians, pharmacists, and family members digitally.

The Morrisville company offers the right candidate an opportunity to be part of a high-performing team in the development of cutting-edge medical technology at the exciting point of market entry through leading health technology distributors in the US, Canada, and Europe.

The Process Engineer role is integral within Spencer to engage with our external pharmacy, packaging, and clinical partners. As a member of the Pharmacy Operations team, the candidate will focus on three primary areas including new and existing pharmacies, new and existing clinical/pharmacy automation packagers, and support of clinical operations. We are looking for individuals that are natural self-starters, can quickly adapt to a dynamic business environment, and are comfortable engaging with multi-functional teams. The ideal candidate will have a technical background and will be able to think critically and react quickly.

RESPONSIBILITIES

• Manage and lead the onboarding and integration of new pharmacy partners
• Develop and maintain customer training resources
• Provide spencer ecosystem and process training to new and existing pharmacies and their staff both remote and on-customer site
• Monitor pharmacy performance and provide feedback and guidance to pharmacies
• Perform both on-site and remote process and performance audits
• Investigate trends seen during monitoring and work closely with the Reliability team to help with root cause investigations and solutions
• Work with product development on evaluating pharmacy processes prior to new products being released  
• Provide feedback to the data team on data reporting and visualizations to improve operational efficiency
• Investigate and evaluate clinical and pharmacy packagers for software/hardware compatibility and integration with spencer
• Work closely with engineering and project management to drive integration processes
• Perform testing to verify the use of alternate packager materials with the spencer device 
• Support clinical operations teams for the development and implementation of existing clinical studies
• Report weekly on project status for both technical operations and management teams

• BS in Engineering
• 3+ years of experience
• Experience with monitoring and metrics tools such as Tableau, Excel
• Experience working in a regulated quality environment
• Experience working in a clinical or pharmaceutical environment
• Experience working with agile engineering/development systems
• Experience with in-person training
• Strong communication skills with the ability to work with multiple stakeholders.
• Ability to travel up to 15% both domestic and international

Spencer Health Solutions is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and the basis of disability or any other federal, state or local protected class.