Applications Engineer - REF133Y

  • Full-time

Company Description

ABOUT spencer®

Spencer Health Solutions (www.spencerhealthsolutions.com) is transforming healthcare by moving care delivery to the home through the company’s spencer® medication adherence and engagement platform. The spencer FDA Class I technology enables virtual care by connecting patients, clinicians, pharmacists, and family members digitally.

The Morrisville company offers the right candidate an opportunity to be part of a high-performing team in the development of cutting-edge medical technology at the exciting point of market entry through leading health technology distributors in the US, Canada, and Europe.

Job Description

The Applications Engineer holds an integral role in improving the reliability of the spencer products and ensuring an outstanding customer experience. As a core member of the Reliability team, the candidate will focus on investigations into current issues and subsequent improvements to the platform. We are looking for individuals with a strong passion for technical investigations, problem-solving and developing system level solutions in the medical device industry. The ideal candidate is able to understand both software and hardware aspects of spencer and how they interact with one another.  

 

RESPONSIBILITIES

  • Perform investigations into escalated customer complaints and documenting findings in accordance with pharmacovigilance requirements.
  • Review error logs, SW logic, videos and data from the field as part of reliability trends analysis. 
  • Engage engineering departments and drive technical activities associated with the investigations.
  • Ensure failure investigations are thorough and have root cause(s) identified.
  • Brainstorm corrective or preventative actions to ensure the platform meets the company’s quality and user experience objectives.
  • Create test setups to re-create errors and perform initial testing on corrective actions.
  • Uses data to support conclusions and verify effectiveness of solutions.

Qualifications

  • BS/MS in Computer Science or equivalent Systems Engineering type experience.
  • 3+ years of professional software development experience.
  • Expert in developing clean, distributed, scalable solutions in C++, QT and shell programming on Linux.
  • Experience diagnosing technical issues
  • Capable of using quality and reliability tools such as FMEA, Fishbone, FTAs, RBDs, DOEs and Six-sigma methods to build reliable products.
  • Experience working in a regulated environment
  • Strong communication skills with the ability to work with multiple stakeholders.

Additional Information

Spencer Health Solutions is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and the basis of disability or any other federal, state or local protected class.

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