IT Team Lead

  • Full-time

Company Description

At Spear, our mission is to help dentists and their teams pursue and achieve “Great Dentistry.” Spear drives dental practice growth by advancing our clients clinical skills, improving their practice management capabilities and enhancing the patient experience by leveraging both our deep dental expertise and our technology forward solutions. We offer holistic solutions that include a full learning management system, a practice consulting service supported by a robust analytics platform and industry experts, and patient engagement tools that complement the normal workflows within a dental practice. In addition, we deliver live, collaborative education led by the brightest clinical and business minds in dentistry through virtual seminars and events, as well as through hands on learning opportunities at our state-of-the-art campus in scenic North Scottsdale. 

    Job Description

    We are seeking a highly skilled IT Team Lead to join our team. This role will work as a strong liaison between our IT Services Partner and our front-line staff. They will ensure successful execution of processes, manage problems and escalations, and foster strong relationships to get the job done. With exceptional proactive communication skills and a passion for process improvement, you will have a big impact on the success of business operations. 

    This role requires a versatile individual capable of managing asset management, IT service facilitation and facility support. The ideal candidate will have extensive experience in Active Directory, Microsoft software administration, procurement, vendor management, and supporting various IT needs within a corporate environment.

    Key Responsibilities: 

    • Supervise staff resources, including day-to-day activities, hiring, and direction. 
    • Maintain vendor relationships  
    • Monitor network infrastructure and conduct monthly infrastructure patching.  
    • Address resource management, planning and coordination of work, and managing performance 
    • Manage storage arrays and servers and ensure regular backups.  
    • Handle technical software requests and administration  
    • Manage triage tickets and team directions, escalations, and high-priority work. 
    • Provide metrics on overall ticket counts and resolutions 
    • Direct all email and team message requests to the JIRA board for team action 
    • Operate an employee-facing service desk, responding to and resolving incidents and service requests.


    • Proven experience in Active Directory setup and Microsoft software administration. 
    • Experience with vendor relationship management and SOC/NOC monitoring. 
    • Ability to manage and maintain IT service boards, including ticket triage and team management. 
    • Familiarity with financial operations, including creating POs and managing receipts. 
    • Excellent communication and organizational skills. 
    • Ability to support various IT needs within a corporate environment. 

    Additional Information

    What Spear Offers

    As the leader in our industry, we rely on the creativity and expertise of our people to deliver the best for our clients. In return, we invest in our employees by offering a diverse suite of benefits. We believe in offering choice and flexibility to keep our employees and their families healthy and happy today forward.

    • Great Work/Life Balance - Unlimited time off program along with paid time off for volunteering. We also have shorter meetings times and Core Hours to help support a healthy work life balance for all employees!
    • Comprehensive Health & Wellness Benefits - Medical (including your pets!), Dental, & Vision benefits and a 401k with a generous match. We also offer Maternity & Paternity Leave. Additional benefits include Mental Health Day, and the Maven Maternity & Health Joy apps.
    • Company Sponsored Events - Think costume contests, annual Wellness Day, May the 4th be with you, Friday afternoon "Get Giphy With It", team builders, and 5k’s!
    • Career Development Pathways - Career development through continuous coaching, training, and on the job learning along with an annual review process.
    • STRIVE Program - Our peer recognition program that helps us celebrate one another's efforts and accomplishments. We like to recognize and reward the most amazing coworkers around!
    • DE&I - We care about each other and have our Spear Collective groups to support this to ensure everyone feels a strong sense of belonging.
    • Transparent Communication - We believe in a collaborative and trustworthy workplace with monthly Company Wide All Hands Meetings and weekly 1:1's. We also send out weekly Office Vibe surveys to all employees for insights and feedback - we listen so we can make positive changes!

    Spear Education deeply values diversity and what it brings to our communities and our organization. 

    Everyone is welcomed here, regardless of how you look, your physical abilities, where you come from, when you were born, what you believe in, how you identify, who you love, how you think, and whether or not you have served.

    We seek to create a culture where each person feels heard, supported and engaged in a positive, empathetic way. 

    We are allies in, and advocates for, our shared humanity.


    E-Verify Compliance Statement:

    Spear Education is committed to ensuring a legal workforce and compliance with all applicable laws regarding employment eligibility verification. As part of this commitment, we utilize E-Verify to verify the employment eligibility of all employees hired to work in the United States.

    All your information will be kept confidential according to EEO guidelines.