At Spear, our mission is to help dentists and their teams pursue and achieve “Great Dentistry.” Spear drives dental practice growth by advancing our clients clinical skills, improving their practice management capabilities and enhancing the patient experience by leveraging both our deep dental expertise and our technology forward solutions. We offer holistic solutions that include a full learning management system, a practice consulting service supported by a robust analytics platform and industry experts, and patient engagement tools that complement the normal workflows within a dental practice. In addition, we deliver live, collaborative education led by the brightest clinical and business minds in dentistry through virtual seminars and events, as well as through hands on learning opportunities at our state-of-the-art campus in scenic North Scottsdale.

As the Training and Development Manager, you will be responsible for shaping the organization's learning and development initiatives. Reporting to the Vice President of HR, you will collaborate across all departments to design and implement comprehensive training programs that align with business goals and enhance employee capabilities. Your role will focus both on driving a culture of continuous learning for our team and ensuring a consistent and impactful customer journey for our doctors. This role is both strategic and hands on. This person will guide the overall training vision for our customer journey and create the path to outperforming our organizational performance standards while also working in the day to day as a subject matter expert and hands on instructional designer and trainer.

This role is the glue that binds our Mission, Vision and Values to organizational performance and a world-class Customer Journey.

You will:

• Design and deliver engaging training experiences aligned with Spear's culture and operational excellence focus.
• Conduct high-quality, multi-channel training to drive positive performance outcomes.
• Assess and address training needs, developing innovative programs for Spear team members.
• Facilitate interdepartmental communication to break down silos and enhance collaboration.

Impact on Customer Journey

• Develop and implement go-to-market training strategies for new products and new feature launches.
• Collaborate with Product, Marketing and Sales teams to design and deliver effective sales training programs.
• Work closely with the Customer Success and Consulting training teams to ensure cohesive, consistent experience and customer journey across all departments and all client touchpoints.

Impact on Technical Proficiency

• Ensure deep dental industry knowledge across all team members.
• Partner with the technology team to create technology training programs for both existing and new tools. Partner on implementation and training.

Impact on Culture

• Ensure comprehensive understanding of Spear's standards of excellence among employees and foster a high-performance culture.
• Serve as a cultural leader, embodying and promoting Spear's values.
• Oversee new hire orientation, including the delivery of Spear's Immersion Program, ensuring a consistent and impactful onboarding experience through the first 90 days.
• Ownership of all Diversity, Equity and Inclusion training programs.

• Bachelor’s degree in business, communications, human resources, or a related field; Master's degree is a plus.
• Stellar 5+ years of experience in learning and development with a demonstrated history of delivering training content and creating a highly engaging learning platform.
• Proven ability to collaborate with cross-functional teams.
• Familiarity with the dental industry is desirable.
• Demonstrated commitment to diversity and inclusion initiatives.

What Spear Offers

• Beautiful Facility
• Company Sponsored Events (Think costume contests, holiday parties and 5k’s!)
• The Most Amazing Coworkers Around
• Spear Cares
• Final 30 (A great way to wrap up a productive week!)
• Great work/life balance
• Regular Town Halls and CEO Lunches
• Career Development Pathways
• Flexible Time Off plus Spear Holidays
• And much more!

Spear Education deeply values diversity and what it brings to our communities and our organization. 

Everyone is welcomed here, regardless of how you look, your physical abilities, where you come from, when you were born, what you believe in, how you identify, who you love, how you think, and whether or not you have served.

We seek to create a culture where each person feels heard, supported and engaged in a positive, empathetic way. 

We are allies in, and advocates for, our shared humanity.

All your information will be kept confidential according to EEO guidelines.