Account Manager, Dental Practice Growth

  • 7201 E Princess Dr, Scottsdale, AZ 85255, USA
  • Full-time

Company Description

At Spear our mission is to help dentists and their teams in the pursuit of “great dentistry.” As the market leader in clinical and practice growth solutions we offer our clients' practices holistic solutions ranging from a full Learning Management System and CE eligible content for every role in the practice, to practice consulting with a robust analytics platform to support meeting practice objectives. We partner with our customers and provide solutions that complement their normal workflows such as annual subscriptions for patient engagement tools including; waiting room videos, website videos, and chair side patient engagement videos to improve patient case acceptance.

In addition, Spear offers some incredible amenities to its' employees:

  • 24 Hour Onsite Gym
  • Beautiful Facility
  • Company Sponsored Events
  • Amazing Coworkers
  • Up to 3 weeks of PTO
  • And much more!!

Job Description

As a Master's Program Account Manager, you will partner with our clients throughout their customer journey to ensure they are getting the most out of their membership. You will onboard the Professional Relationship Director and ensure strong product engagement throughout their membership. You will show exemplary aptitude and capability in by proactively managing your book of business and understanding your clients’ reason for purchase. 

Role Summary:

  • Ensure that each PRD is set up with an engagement strategy to ensure that all their business goals and expectations are met
  • Implement on-boarding within 30 days of enrollment 
  • Make sure that each dentist is aware of all the product offerings available at Spear Education
  • Drive registrations to campus events
  • Ensure that all customer data is entered into NetSuite accurately and timely
  • Generate leads for other departments through building relationships with existing book of business

Qualifications

  • Bachelor’s or Associate’s degree preferred but equivalent skills and previous work experience of equivalent levels would also be acceptable.
  • Experience in the dental industry, preferably in a specialty practice required
  • 1 to 3 years’ experience in an account management role at a company with multiple membership/subscription based product offerings. This is not a transactional customer service role. You own the customer throughout their journey.
  • Proficiency in MS Windows, MS Office Professional (including Outlook, Excel & Word)
  • Prior experience with a CRM system
  • Familiarity with NetSuite or Meeting Room Manager preferred
  • Track record of meeting quarterly and annual targets
  • Unbeatable listening, verbal and written communications skills
  • Strong phone skills are essential

Additional Information

In addition, Spear offers some incredible amenities to its' employees:

  • 24 Hour Onsite Gym
  • Beautiful Facility
  • Company Sponsored Events
  • Amazing Coworkers
  • Up to 3 weeks of PTO
  • And much more!!

All your information will be kept confidential according to EEO guidelines.