Overview 
SPANX isn’t your average company. We revolutionized an industry by challenging the status quo and putting the customer first. You might know the story: our founder, Sara Blakely, who needed the right thing as a base layer to feel 100% in white pants, so she cut the legs off a pair of tights and Spanx was born. The spark of that origin is the fuel for our future. We grew up in shapewear. But we’ve graduated. For 25 years (yep, we're old enough to rent a car now), we've been experimenting, innovating, and occasionally banging our heads against the drawing board. And we will never stop obsessing about what women who are out there doing their thing deserve. Because we are those women. And we’re honored to create on behalf of us all.

We make elevated essentials with confidence built in. Essentials for layering underneath or wearing out loud, for “just-between-us” and “where'd you get that?” For everything you've got planned (and don't). Because what you put on can change how you show up. And if its' not working for you, it's got no place in your closet. Or on your body. Creating items that’ll make you feel great is a matter of the heart—and the lab. In every Spanx product is technology we design and build to highlight, complement, and form your look, just the way you like it. SPANX design and technology help make sure what you see in the mirror reflects that feeling of feeling your best (you know the feeling?). We are a high-growth, innovative and ambitious company and we are embarking on an exciting trajectory of both digital and international expansion.

About the role  
A Collaboration & Support IT Specialist at Spanx is an entry level position that is responsible for supporting executive meetings and large presentations while also assisting to resolve end user issues, deploying hardware and applications. This role is considered a flex role at Spanx. Flex roles will partially require in-office attendance (3-5 days a week depending on meeting support) but will also allow for work from home days with a flexible schedule. The Information Technology department is expanding quickly to keep up with modern demand. So, this is an exceptionally exciting time to be on the Spanx team.

This role is based in our Atlanta headquarters and reports into the Senior End User Technology Experience Manager

You’ll love it because you will…

• Support Conference Room AV Technology (Microsoft Teams, Logitech, Crestron, etc.)
• Support Executive meetings and/or large company-wide presentations
• Technical setup for large presentations including camera setup and streaming, production, and audio mixing.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (In person, phones calls, or Microsoft Teams meetings)
• Assisting with onboarding new employees and contractors
• Ensuring our endpoints stay refreshed with our hardware lifecycle
• Repairing and replacing equipment as necessary
• Testing and deploying new technology
• Writing Support Articles and Documentation
• Minor training of users on applications or systems when needed.
• Light travel may be required

Perks: 

• Flexibility, hybrid work schedule
• Fun Environment & supportive team/organization
• Service Mindset Leadership
• Fun & Unique event opportunities
• Exciting & quickly growing company

We require…

• Associate degree or Bachelor’s degree
• Experience supporting executive meetings
• Experience in Internal Customer Support facing Role
• Eagerness to help & an Urgency to resolve issues
• Experience in supporting Windows 11 and macOS Devices.
• Experience administration in On-prem AD and Azure AD
• Experience Troubleshooting issues for a variety of systems and applications
• Navigating Network Servers and File Systems.
• Applies functional and technical expertise to accomplish work; adopts, operates, and repairs job-related technology effectively; generates new functionality within technology systems. 
• Gains an understanding of the situation or problem; evaluates, integrates, and categorizes information to identify issues, patterns, trends, and relationships; challenges assumptions and draws informed conclusions that enable effective approaches and solutions. 
• Sets objectives that align with team and organizational goals; develops plans, commits to timelines, and uses time effectively; anticipates, allocates, and monitors resources to deliver work requirements; documents job information. 

Nice to have….

• 2+ Years in a similar IT Support Role
• CompTIA A+ (Or Equivalent)
• CompTIA Network+ (Or Equivalent)
• Experience in macOS MDMs such as Jamf Pro, Kandji, Mosyle, etc.
• Other related technical certificates
• Interest/hobby with Videography or Streaming

Spanx is proud of our continued Progressive People Practices…

• Company Healthcare Plan: $0.00 out of pocket (Employee only benefit)
  Fertility testing and treatment are included in Spanx’s medical plans, even without the diagnosis of infertility. 
• Parental Leave Policy: Primary caregiver receives 16 weeks AND will have the option to work a half-time schedule (20 hours per week) for up to four additional weeks with full-time (40 hours per week) pay.
• Mental Health Days: 10 days
• 401K: Matched up to 4% with immediate vesting.
• PTO & Company Holidays: PLUS two full weeks of companywide closures (one in the Summer; one between Christmas and NYE)
• Flex Friday: Year-round half day Fridays!