Customer Service Representative - Full Time! Start ASAP!

  • 6303 Blue Lagoon Dr, Miami, FL 33126, USA
  • Full-time

Company Description

South Shore Marketing takes pride in managing each of our client's accounts as successfully as possible. Therefore, we provide our clientele with the very best personnel. Each of our team members is highly motivated to deliver a personal representation explicitly catered to meet the needs of that account and exceed the expectations of our clients. We aim to provide our prestigious clientele the very best in marketing, sales, branding, promotions, and advertising for their company profile.

Job Description

Job Description

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid, and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

  • Take the extra mile to engage customers

Qualifications

Skills

  • Proven customer support experience or experience as a client service representative

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multitask, prioritize, and manage time effectively

  • High school degree

Job Type: Full-time

Pay: $12.50 - $17.00 per hour


 

Additional Information

What We Offer:

  • Flexible Schedule! Full-time positions are available--GREAT for COLLEGE STUDENTS!

  • Great Weekly Pay! Hourly Base Pay PLUS Uncapped Incentives + Bonuses

  • Career Growth! Management training with advancement based on merit, not seniority! Perfect for starting a new career or changing your career path!

  • Entry Level Positions ONLY! No experience required as we offer Paid Training

  • Community Outreach! We offer monthly opportunities to volunteer with charitable organizations.

**This Business Does Not Participate in Any of the following:

  • DOOR TO DOOR 

  • COLD CALL

  • BUSINESS TO BUSINESS

  • DIGITAL MARKETING

  • NO WORK FROM HOME ROLE!

 Please submit your resume today for immediate consideration, and we look forward to speaking with our qualified candidates soon!