Customer Service Representative

  • 660 North Capitol St NW, Washington, DC 20001, USA
  • Full-time

Company Description

Soup and Spoon specializes in food and beverage staging for restaurant ads, menus, cooking channels, exhibitions, and more.

Job Description

We’re obsessed with food, and we don’t care who knows it. To really understand the food and beverage industry, you have to live it. Our team is made up of: Innovators, Writers, Strategists, Dreamers, Artists, Chefs, Coders, Designers, & Thinkers. We’re looking to hire a Customer Service Representative to support our Marketing department and ensure an exceptional customer experience.

 

Responsibilities:

  • Support new customer set up and communicate with appropriate teams including accounting, sales, production, carriers, and warehouse

  • Partner with the sales team to meet and exceed customer’s service expectations

  • Examine and set personal and departmental performance goals designed to improve customer satisfaction

  • Manage filing system for invoices, reports and other customer-related information

  • Assist management in coming up with attractive incentives and rewards for superior performance.

  • Process and review orders daily for accuracy and reconciles any anomalies

  • Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records and issue discontinuance orders

Qualifications

 

  • A Bachelor’s degree in finance or accounting is a plus

  • Previous experience in a customer based environment

  • Strong interpersonal skills

  • Confident handling delicate situations with care

  • Must have the ability to manage multiple projects in the fast-changing environment of a rapidly growing business

Additional Information

We offer full benefits for our employees. We have free snacks and coffee in the office at all times. On Fridays, we do casual Friday and a potluck lunch (everyone brings a little something to share with the team).