About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.

• Total Experience: 04-06 years
• Location: Chennai (Siruseri)
• Mode of work: Hybrid (3 days to office every week)
• Shift Timing: UK Shift

Must Have:

Oracle 11i functional support experience, requirement analysis, incident handling, functional testing, UAT support, documentation, stakeholder coordination, and a strong understanding of ERP business processes.

Good to Have:

Experience in Finance modules (AP, AR, GL, FA, EBS Taxation), integration knowledge, month-end support, release validation, basic SQL knowledge, and RCA experience.

Key Responsibilities

1. Provide functional support for Oracle 11i and R12/ Oracle E-Business Suite applications.
2. Understand business requirements and translate them into functional solutions.
3. Analyze incidents, identify gaps, and provide functional resolutions or workarounds.
4. Coordinate with business users to understand issues and clarify requirements.
5. Prepare functional specifications for enhancements, changes, and bug fixes.
6. Support SIT, UAT, and post-deployment validation activities.
7. Work closely with technical teams for issue fixing, interface support, and enhancement delivery.
8. Perform data validation and business process verification during testing and production support.
9. Support month-end, quarter-end, and year-end business activities.
10. Prepare support documents, process flows, user guidance, and KT materials.
11. Ensure adherence to incident, problem, and change management processes.
12. Participate in release activities and ensure smooth implementation of functional changes.

Required Skills and Experience

1. 4+ years of experience in Oracle 11i / Oracle E-Business Suite functional support.
2. Strong understanding of Oracle 11i ERP business processes.
3. Experience in handling functional incidents, service requests, and requirement analysis.
4. Good knowledge of Oracle 11i modules such as Finance, Procurement on project need.
5. Experience in preparing functional specifications and coordinating with technical teams.
6. Hands-on experience in SIT, UAT, and functional validation.
7. Good understanding of interfaces, data flow, and business process dependencies.
8. Experience in production support and business user coordination.
9. Basic knowledge of SQL for data validation and issue analysis.
10. Strong communication, documentation, and stakeholder management skills.
11. Understanding of ITIL processes such as incident, problem, and change management.
12. Ability to work independently and support cross-functional teams.

Good-to-have skills

1. Experience in Oracle Finance modules like AP, AR, GL, FA, CM, EBS Taxation.
2. Exposure to month-end / year-end support activities.
3. Knowledge of integration touchpoints with external systems.
4. Experience in release support and post-production validation.
5. Functional RCA experience for recurring issues.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.