About Sopra Steria
Sopra Steria, a major Tech player in Europe with 56,000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2023, the Group generated revenues of €5.8 billion.
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HC - Job Description:

The role requires ability to engage with Client directly and to work in a team with a greater level of independence and ownership.

Should be able to work on L2/L3 support having good analytical and diagnostic and RCA ability

The other details e.g. Technical, Process etc. are given below.

Desired Relevant Experience:

1. approx. 6 Years

Technical Skills

1. Unix – Good knowledge on Unix OS and its commands along with scripting skills
2. Linux – knowledge of Linux commands.
3. SQL- Good knowledge of SQL and Database concepts.         
4. Putty, Toad.
5. Basic networking concepts. Protocols – FTP, sFTP, TCP/IP etc is desirable
6. Candidates having working Knowledge on Axway Track & Trace product will get preference. However, working experience on any Track & Trace product in the Serialization area like Tracelink etc can also be considered.
7. Prior experience in handling production applications patching and upgrade experience is must.

Domain knowledge:

1. Understanding of healthcare domain and global serialization regulations and experience installing, configuring, deploying, documenting, and testing system to meet specific business requirements is must.
2. Knowledge of global pharma industry standards/guidelines to enable serialization for manufacturing, logistics like Rule, GCP, Serialization Profile, GTIN and its Range setup, etc., Hands on configuration to realize business requirements is must.
3. Familiarity with database management systems, data analysis tools, and IT systems used in supply chain management in healthcare domain is desirable.
4. Familiarity to prepare project documentation, including Work instruction, process maps, and training materials is desirable.

Soft Skills/Others

1. Strong communication and client interfacing skills.
2. Should be able to coordinate with Multiple Onshore and Offshore teams during day to day activities and maintenances.
3. Willing to work in 24X7 shifts (Can be APAC, U.K, U.S Shift) and open to work in night shift on rotation basis.
4. Quick learner with an ability to acquire new skills in short time
5. Flexible to work with and good team player.

Process [Must Have]

1. Application/Production Support in 24X7 model. Production support experience(better if has some managed services exposure also)
2. Should be able to work on L2/L3 support having good analytical and diagnostic and RCA ability.
3. Application patching and upgrade experience.
4. Monitoring service interruption alerts and troubleshooting them as per SLA.
5. Addressing live issues and resolving them within pre-defined SLAs with improved productivity and quality.
6. Familiarization of ITIL concepts and experienced in use of service management tool like ServiceNow, etc.
7. Should be good in prioritizing the tasks and allocating within the team members

B.Tech [Computer Science] or B.E.[Computer Science] or M.C.A.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.