About Sopra Steria
Sopra Steria, a major Tech player in Europe with 56,000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2023, the Group generated revenues of €5.8 billion.
The world is how we shape it.

Job Title: Oracle Tech Support Team Member (EBS R12 & Fusion)
Total Experience Expected: 06-08 years

Education: B.E./ B.Tech./ BCom/MBA

Location: Noida

Key Skill: Oracle E-Business Suite R12 – (at least 2 Modules) Knowledge of Oracle Fusion Cloud Financials

Job Summary:

The Oracle EBS R12 Support Team Member is responsible for providing day-to-day operational support for Oracle E-Business Suite (EBS) R12 applications or Oracle Fusion Financials. This includes troubleshooting issues, performing system enhancements, supporting end-users, and ensuring smooth functioning of financial and associated Applications. The role requires strong problem-solving skills, knowledge of Oracle EBS architecture, and experience in Incident Management, Problem Management, and Change Management processes.

Key Responsibilities:

Required Skills & Qualifications:

1. Experience in supporting Oracle E-Business Suite (EBS) and Oracle Fusion Applications.
2. Familiarity with key Oracle modules such as P2P, O2C, and GL.
3. Understanding of ITIL framework and processes (Incident, Problem, Change, Configuration, Service Request management).
4. Experience with ticketing systems of any ITSM tools.
5. Good knowledge of Oracle database queries (SQL) for troubleshooting & Writing scripts.
6. Ability to communicate effectively with business users and technical teams.
7. Analytical and problem-solving skills with attention to detail.
8. Comfortable working in UK shifts.( 1:30 to 10:30 PM / 2:30 to 11:30 PM)

Soft Skills:

• Strong interpersonal and communication skills both verbal and written.
• Ability to work independently and within a team environment.
• Proactive and customer-focused mindset.
• Effective time management and ability to prioritize tasks in a dynamic environment.

B.E./ B.Tech./ BCom/MBA

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.