About Sopra Steria
Sopra Steria, major Tech player in Europe recognised for its consulting, digital services and software development, helps its clients drive their digital transformation and obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. With 50,000 employees in nearly 30 countries, the Group generated revenue of €5.1 billion in 2022.
The world is how we shape it.

Job Description-TC Support Specialist-L1

Mandatory: -

·      Hands-on experience in a service management for a customer Teamcenter production platform.

·      Experience on industrial ticketing tools like ServiceNOW/Remedy etc.

·      ITIL knowledge including ticket priorities and SLA’s

·      Minimum 2 years of experience in Teamcenter v11.x

·      Knowledge of Teamcenter multi-tier architecture

·      Troubleshooting experience and knowledge in below areas: -

o   FMS

o   Dispatcher

o   Active workspace

o   NX integration

o   T4S integration

o   BCT

·      Teamcenter Servers and Service monitoring including scheduled jobs/scripts.

Nice to have: -

·      Small and Medium Enhancements in Teamcenter

·      Azure Cloud knowledge

Education: B.E./ B.Tech.

Location : Bengaluru 

As a Service specialist, work productively with end users, architects and Service Managers you will ensure: -

1.     Incident Management: response and resolution of system incidents, ensuring minimal disruption to business operations.

2.     Run: Routine operational support to maintain the system's performance and availability.

3.     Change/Service Request Process: Efficient handling of change requests and service requests, in line with agreed-upon SLAs.

Roles and Responsibilities

·      Work closely with end users to qualify incidents, perform Root Cause Analysis and trigger appropriate actions (incident management, problem management) including communication.

·      Collaborate with cross-functional teams to troubleshoot technical issues, perform root cause analysis, and implement corrective actions to ensure system stability and performance.

·      Ensure timely resolution of issues and provide regular updates and reporting to stakeholders.

·      Develop and publish knowledge management for resolved tickets.

·      Work closely with L2 team for tickets not resolved by L1 team.

Total Experience Expected: 02-04 years

B.E./ B.Tech. 

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.