About Sopra Steria
Sopra Steria, major Tech player in Europe recognised for its consulting, digital services and software development, helps its clients drive their digital transformation and obtain tangible and sustainable benefits. It provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. With 50,000 employees in nearly 30 countries, the Group generated revenue of €5.1 billion in 2022.
The world is how we shape it.

Conduct Voice & Accent Training:

• Develop and deliver Voice & Accent training programs to enhance the communication skills of the team.
• Evaluate and analyze call quality to identify areas for improvement.

Soft Skills Training:

• Design and implement soft skills training sessions focusing on various aspects, such as interpersonal skills, teamwork, and customer service.
• Create engaging and interactive training materials to ensure effective knowledge transfer.

Assess Call Quality:

• Regularly assess call quality through effective monitoring and feedback mechanisms.
• Provide constructive feedback to team members to improve communication and customer interaction.

Training Delivery:

• Conduct training sessions for new hires, ensuring a smooth onboarding process.
• Customize training modules based on the specific needs of different teams.

Communication Skills:

• Demonstrate excellent communication skills both in written and verbal communication.
• Collaborate with team leaders to address communication gaps and implement improvement strategies.

Training Documentation:

• Maintain accurate and up-to-date training records and documentation.
• Provide regular reports on training effectiveness and areas for improvement.

Total Experience Expected: 01-04 years

• Bachelor's degree in a relevant field.
• Proven experience as a Trainer in a BPO or similar environment.
• Strong expertise in Voice & Accent training, call quality assessment, and soft skills development.
• Excellent communication and presentation skills.
• Ability to create engaging and effective training materials.
• Strong organizational and interpersonal skills.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.